Construction – Technical Contracts Manager

Job Description

• Client Management: Act as key client manager and principal day‑to‑day contact for assigned technical service contracts, building trusted relationships with client stakeholders, site teams, operators, engineers and senior decision makers.
• Contract Delivery: Ensure technical consultancy and service contracts are delivered in line with scope, programme, budget, quality standards and client expectations.
• Meetings & Reporting: Lead contract review meetings, progress meetings and performance discussions with clients.
• Client Site Insight: Understand each client site, its treatment assets, operational risks, compliance drivers, business priorities and future investment needs.
• Communication: Maintain clear communication with clients on progress, issues, risks, actions, recommendations and commercial matters.
• Action Management: Ensure actions arising from site visits, technical reviews and client meetings are captured, tracked and closed out.
• Technical Consultancy & Service Coordination: Coordinate technical inputs from process engineers, project engineers, laboratory specialists, operations teams and external suppliers. Support site audits, plant reviews, optimisation studies, technical investigations, root‑cause analysis and performance improvement projects.
• Data Review: Review operational data, laboratory results, compliance information, SCADA trends and plant performance records to support evidence‑based recommendations.
• Deliverables: Ensure technical reports, proposals, action plans and client deliverables are clear, robust, practical and commercially aligned.
• Technical Direction: Provide technical challenge and direction to ensure recommendations are realistic, proportionate and suitable for operational sites.
• Escalation: Support technical escalation where treatment performance, compliance, safety, reliability or operational resilience risks arise.
• Process Knowledge: Maintain strong understanding of biological, chemical and physical treatment processes relevant to industrial effluent and wastewater treatment.
• Commercial Management and Growth: Identify cross‑selling and growth opportunities across client sites for O&M services, design and build projects, process optimisation, chemical optimisation, commissioning, monitoring, laboratory testing and technical consultancy. Work closely with the O&M, design and build, commercial and technical teams to develop opportunities into clear scopes, proposals and deliverable projects.
• Proposal & Contract: Prepare and contribute to technical and commercial proposals, scopes of work, fee estimates, contract variations and renewal discussions.
• Profitability & Risk: Monitor contract profitability, resource allocation, variation opportunities and commercial risks.
• Client Retention: Support client retention, contract renewal and account development planning, ensuring opportunities are progressed in a professional and consultative manner, focused on client value rather than transactional selling.
• Business Planning: Provide market, client and site intelligence to support business planning and service development.

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