IT Project/Solutions Engineer

Salary: £30,000 – 30,000 per year

Requirements

• We require 3-5 years of experience in an IT Project or Solutions role.
• We require hands‑on experience with hardware, software, systems, networks, Wi‑Fi, and servers.
• We require experience monitoring and maintaining servers and networks.
• We require proven advanced technical support experience for client stakeholders such as IT Managers.
• We require project management exposure.
• We require the ability to work independently, manage multiple tasks, and maintain strong attention to detail.
• We require excellent written and verbal communication skills.
• Applicants must live in or close to Swansea, Wales.
• Applicants must be able to commute to Swansea SA1 1NW or plan to relocate before starting.
• Applicants must have current working rights in the United Kingdom.

Responsibilities

• We provide first- and second-line technical support to our customers.
• We support hardware equipment including laptops, desktops, servers, storage devices, and network devices.
• We support a wide range of software across multiple industries.
• We carry out on‑site visits for troubleshooting, maintenance, and repairs.
• We escalate issues to Senior Technicians or vendors when needed.
• We maintain knowledge of the latest hardware and software trends and technologies.

Technologies

• Hardware
• Support
• Network
• Active Directory
• Azure
• Cloud
• DevOps
• Excel
• Exposed
• Microsoft 365
• Office 365

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