Transport Accessibility Officer

Transport Accessibility Officer

Location: Hove Town Hall, Norton Road, Hove, BN3 3BQ

Job Type: Fixed‑term, 12 months

Job Details

• Salary: £28,142 – £28,598
• Contractual Hours: 37 hrs week
• Basis: Flexi Hours

About the Role

As a Transport Accessibility Officer you will assess applications for Blue Badges and Concessionary Travel bus passes, ensuring decisions are fair, consistent and in line with Department for Transport guidance. The role supports vulnerable residents’ independence and mobility across Brighton & Hove.

Responsibilities

• Review applications and supporting evidence to determine eligibility.
• Make clear, evidence‑based decisions that are consistent, transparent and inclusive.
• Contact applicants, carers and professionals for additional information as needed.
• Communicate decisions sensitively and adapt to individual communication needs.
• Work collaboratively with colleagues to deliver a high‑quality, accessible service.

Qualifications & Experience

• Experience assessing information and making balanced, evidence‑based decisions.
• Ability to interpret and apply guidance fairly and consistently.
• Strong communication skills with an inclusive approach.
• Organisational skills and strong attention to detail.
• Commitment to equality, diversity and inclusion and understanding of barriers faced by residents.
• Ability to work effectively independently and as part of a team.

Benefits

We offer a comprehensive benefits package that supports wellbeing, including leave and pensions, training and development opportunities.

Equal Opportunities

We are committed to developing and retaining a workforce representative of the diverse communities we serve and encourage applications from all backgrounds.

#J-18808-Ljbffr…