An opportunity has arisen for a highly motivated and well‑organised individual to join the Bladder and Bowel Care Service as a Band 3 Administrator.
The role is based in our office at Park Five Business Centre, Sowton Industrial Estate, Exeter. The working pattern is Monday to Friday 09:00 – 17:00 or 08:30 – 16:30.
Responsibilities
- Manage and prioritise own workload and support the Bladder and Bowel Adult admin team, including paediatric and assistant practitioner teams.
- Provide first‑line telephone contact, book appointments using the electronic appointment system and handle clinical letters.
- Maintain the booking system to a high standard at all times.
- Act as the first point of contact for patients, health professionals and the public, directing queries efficiently and passing messages to relevant staff.
- Cover colleagues during sickness/absence and annual leave, and perform any other duties designated by the team.
- Contribute to service improvement through recommendations and participation in administration meetings.
Qualifications
- Excellent IT skills.
- Professional, methodical approach to work and ability to work as part of a team.
- Prior experience in a medical setting and familiarity with medical computer systems is desirable but not essential; full training will be provided.
Working Pattern
Monday to Friday 09:00 – 17:00 or 08:30 – 16:30.
E‑Equal Opportunity Statement
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. Preference will be given to staff with ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon.
Salary and Benefits
- Band 3: £25,760 – £27,476 per annum pro rata (Annual).
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options and car lease schemes.
- The NHS Pension scheme.
- Cycle to work scheme.
- Family friendly flexible working schemes and 27 days paid annual leave rising to 33 days plus bank holidays.
- Access to extensive staff discounts on shopping, fitness and leisure options, occupational health services, wellbeing activities, CPD funding, etc.
Internal Vacancy for Royal Devon Employees. Bank workers are not eligible.
Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
- Vacancy Reference 185-45199-13555
- Closing Date 7 July 2026
- Location 11 Park Five Business Centre, Harrier Way, Sowton Ind Est. Exeter, United Kingdom
- Contract Type Permanent
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