Job Title: Deployment and Operational Compliance Manager
Location: Wembley/Imperial Site
Hours: 45 hours per week (Mon-Fri 13:30‑23:30, 1 Saturday every 4 weeks)
Salary: £37,000 per year
Accountable to: Operations Manager (Wembley)
Overview
The Deployment and Operational Compliance Manager provides hands‑on, reactive management of the workforce during deployment and while they are mobile across London. The role coordinates with the Vehicle Make‑Ready Operative (VMRO) team and operational staff to ensure crews are assigned to the correct vehicles with the correct equipment, and monitors the quality and compliance of each deployment wave.
Following the deployment wave, the manager travels to an Imperial Hospital Site with the crews to conduct on‑the‑job assessments and audits of operational compliance, including timeliness, IPC compliance, uniform standards, unannounced vehicle inspections, and quality of care evaluations. The manager is accountable for effectively managing non‑compliance among all operational staff encountered during their shift, addressing poor behaviours immediately, and conducting investigations for repeat non‑conformance.
Additionally, the manager provides reactive support to Control and Hospital Site teams, resolving unreasonable refusals of journeys and managing on‑site situations. They act as a conduit between operational staff and the Control team, seeking business‑focused resolutions, and engage with the workforce in a professional manner to maintain high accountability for team performance and behaviour.
Key Tasks
Deployment Management:
- Effectively manage designated deployment waves, including monitoring vehicle, equipment, and stock allocations.
- Ensure the timeliness of deployment waves in line with business deployment targets.
- Inform frontline staff of their vehicle allocations.
- Record all on‑the‑day or short‑notice absences in the WFP tool and escalate any vehicle or staff amendments to the Control team.
- Deploy on frontline shifts when operationally required.
- Oversee frontline employee deployment and deputise for the Operations Assistant when operationally required.
Operational Compliance & Performance Monitoring:
- Ensure VDIs are completed prior to deployment, achieving a 95% completion rate, and track and analyse completion rates.
- Manage and execute the operational compliance audit framework, addressing non‑conformance and issuing immediate corrective actions.
- Supervise and ensure colleagues follow training and Safe Systems of Work, adhering to Health & Safety policies at all times.
- Review and analyse employee performance data, including delivery service windows, first‑run performance, and deployment timeliness, to identify trends and areas for improvement.
- Create and implement action plans to drive performance and operational improvements.
Employee Management & Conduct:
- Assist in investigation meetings and disciplinary proceedings as required to support the Operations Assistant.
- Effectively manage on‑the‑spot negative end‑of‑shift behaviours linked to refusal of reasonable requests.
- Act as the initial point of escalation for the Control, Renal, and Hospital Site Managers regarding any operational challenges.
Culture, Onboarding and Support:
- Welcome and facilitate the onboarding of new colleagues, ensuring they integrate into their roles effectively.
- Assist in developing the workplace culture by using formal and informal tools to recognise employees who receive compliments from the control team, patients, or Trust.
- Contribute to the development of SOPs to streamline processes and procedures.
- Maintain a mobile and reactive onsite presence on behalf of CAS for the duration of your shift following the deployment wave.
Person Specification
Essential:
- Hold a full UK manual driving licence with a minimum of 1 year driving experience and no more than 6 points on your licence.
- Experience of first‑line management, mentoring and supervision.
- Ability to work to KPIs.
- Excellent verbal and written communication skills.
- Ability to work within a multi‑professional team.
- IT skills (databases and Microsoft Office).
- Demonstrate high levels of emotional intelligence.
- Knowledge of medical terminology.
- Experience of dealing with difficult and challenging situations.
- Ability to listen and document feedback concisely and without bias.
- Excellent time management and organisational skills.
- Able to work under pressure and cope with change and conflicting priorities.
- Willingness to travel across regions.
- Model professional behaviours.
- Engaging and positive personality.
Desirable:
- ICT/ACA/ECA/Paramedic qualified (or equivalent).
- Chartered Managers Institute Level 3 First Line Management Qualification (or equivalent).
- First line management experience in a health care setting.
- Experience of incident management and investigation.
Benefits
- A rewarding career at a reputable company.
- £37,000 per year.
- Long service awards.
- Uniform provided.
- Flu vaccination (offered in winter to those who want it).
- Comprehensive Training and Induction Programme.
- A pension scheme.
- Enhanced DBS Check, paid for by the Company.
- Ability to apply for a Blue Light Discount Card.
- Cycle to Work Scheme.
- Ability to join our Equality, Diversity and Inclusion group promoting equality and celebrating diversity in our workplace.
- Employee Assistance Programme providing 24/7 confidential advice and guidance on matters such as:
- Formal counselling
- Medical information
- Family issues and relationship advice
- Stress and anxiety
- Financial wellbeing
- Legal information
Safeguarding Statement
Ambulnz Community Partners is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing our policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful, this vacancy will require an enhanced DBS check. Please note it is a criminal offence to apply for a role in a regulated activity if you are barred from doing so.
Equality & Diversity Statement
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
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