Job Description – Business Analyst – Digital (17064)
Business Analyst – Digital
The Digital team at easyJet holidays sits at the centre of how we build, improve and deliver our online products. As a Business Analyst, you’ll work alongside Product Owners, engineers, UX designers and delivery leads to turn strategic initiatives into working products. We’re hiring two Business Analysts right now, one to focus on our Book product area and one on Service, so whichever area matches your background, there’s a role here for you.
You’ll be responsible for owning the requirements process end‑to‑end in your product area, acting as the link between the business and the technical teams delivering change.
Responsibilities
- Gathering, documenting, analysing and challenging business requirements across your product area
- Owning requirements from discovery through to delivery, with progressively more detail documented at each stage
- Working closely with Product Owners, engineers and UX to translate ideas into clear, testable user stories using tools like JIRA and Confluence
- Mapping current and future‑state customer journeys and business processes to identify where improvements can be made
- Making sure changes fit within the wider system architecture
- Keeping business areas informed and involved throughout the change lifecycle so they retain ownership of their processes
- Identifying, reporting and helping to manage risk as it arises
- Supporting the identification and validation of benefits
What you’ll bring to the team
- Experience gathering and shaping requirements across digital products, ideally within a booking, e‑commerce or service context
- Confidence working with agile delivery methods, including writing user stories and acceptance criteria using BDD
- Strong analytical skills, including process mapping, gap analysis and root cause analysis
- A good understanding of how websites are structured, including integration points between front‑end and back‑end systems
- Clear communication skills, with the ability to work across both business and technical teams
- Experience managing stakeholder relationships at different levels of an organisation
- Travel industry or holidays experience is a plus, but not essential
What’s in it for you
In addition to your competitive base salary, we offer an all‑inclusive benefits package which includes our company‑wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
The role is full‑time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
Business Area
PMO – easyJet holidays
Primary Location
easyJet holidays HQ near Luton Airport
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