Customer service officer

Customer Service Officer – HMCTS (North Shields)

Pay – £12.86 per hour

Monday – Friday – 37 hours per week

Temporary assignment until March 2027

Must have valid right to work and be able to pass a DBS.

Our client, a reputable government organisation, is hiring for a Customer Service Officer to join their team in North Shields. This is a fantastic opportunity to contribute to the justice system by providing vital support and ensuring smooth court operations.

What you’ll be doing

• Undertake all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assist users and stakeholders through face‑to‑face engagement, telephone calls (incoming and outgoing), and responding to correspondence in various formats.
• Provide clear, consistent information to users, including those with complex needs, to help them participate effectively in justice processes.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services and support.
• Support users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems.
• Identify risks related to HMCTS buildings and inform the Senior Person on Site as needed.
• Process work in line with standard operating procedures to meet performance and service standards.
• Manage case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handle jury service tasks, including selection, deferrals, reassignments, attendance tracking, and processing expenses.
• Assist with listing and scheduling to optimise judicial time and respond to urgent matters.
• Provide judicial support such as diary management and administrative assistance.
• Support enforcement activities, including financial assessments and producing basic reports.
• Contribute to health and safety operations, including facility checks, issue logging, and safety governance.

What you’ll bring

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to engage professionally across multiple contact methods.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Experience in administrative support or customer service roles is desirable.
• Knowledge of court or legal processes is advantageous.
• Ability to work effectively under pressure and adapt to changing priorities.
• A proactive approach to problem solving and risk identification.

Location

North Shields

This role offers a rewarding chance to support the justice system and make a positive impact. If you’re organised, empathetic, and eager to contribute to a vital public service, we want to hear from you!

Apply now to join a dedicated team committed to delivering fair and efficient justice services.

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