JOB DETAILS
Job Band: AJob Title: Supporter Experience Assistant (Logistics) – Children in NeedContract Type: Full‑time / Fixed‑term Contract until 18/12/2026Department: BBC Children in NeedLocation: Dock House, Salford – office basedProposed Salary Range: Up to £24,500, depending on relevant skills, knowledge and experience.
Interviews will be held in 2 parts: an initial group interview and a formal values & behaviours interview.
Successful candidates will be required to start on Wednesday 9th September.
Please be aware that during November (the two weeks either side of our appeal show), working hours will follow a shift pattern between 8:00am and 8:00pm. We will do our best to create a rota that accommodates individual preferences where possible.
Purpose of the Role
BBC Children in Need believes that every child should have the chance to thrive and be the best they can be. Our Supporter Experience Team enables this by offering exceptional customer service to everyone who contacts us – whether they are looking to fundraise, donate, have a query, buy something from our online shop or simply want information about our work.
The Supporter Experience Assistant is a key role during our busy appeal season and will be responsible for helping to deliver first‑class stewardship to our supporters, specifically focusing on the safe handling and transportation of our Pudsey suits. The role requires a full UK driving licence and suitable transport, as well as visual inspection skills to ensure suits are in good, usable condition after cleaning.
Key Responsibilities and Impact
- Lead on the logistics of our Pudsey Suit bookings, including:
- Managing and maintaining the Pudsey suit booking schedule
- Arranging, tracking and chasing courier collections and deliveries
- Coordinating suit cleaning and ensuring suits are returned in good condition
- Liaising with our storage company regarding stock levels, access and returns
- Obtaining and organising all relevant paperwork, including courier documentation and costs
- Ensuring all processes run smoothly during peak periods and escalating issues where needed
- The Supporter Experience Assistant will be the first point of contact for fundraisers, donors, online‑shop customers and potential partner enquiries into BBC Children in Need.
- You will deliver outstanding customer service and provide detailed and accurate information by telephone, letter, e‑mail and via social media.
- You will record all interactions accurately and clearly in our supporter database and refer on all appropriate enquiries, helping to protect the Charity’s reputation and acting as a champion for the BBC’s UK Charity.
Essential Criteria
- Strong organisational skills, ideally with experience in logistics coordination, scheduling or managing moving parts across multiple teams
- Full UK driving licence and ability to use suitable transport to safely move and check large items between locations, maintaining high standards of care and presentation
- Proven customer service, administration or fundraising experience with excellent communication skills
- A genuine team player who can contribute effectively to the team as well as the ability to work independently with acute attention to detail and experience of working to tight deadlines
- Experience of working with MS Office and social media platforms
- Experience of keeping track of a large number of projects and stakeholders simultaneously
Desired but Not Required
- Experience working with couriers, storage providers or similar operational partners or transferable skills
- Familiarity with CRM data systems
- Previous experience in a charity or not‑for‑profit organisation
- Experience with handling difficult conversations with supporters or customers
If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.
#J-18808-Ljbffr…