Customer Service Advisor | Main dealership representing a selection of well-known brands

We are looking for an SERVICE ADVISOR to join a main dealer based in Plymouth – representing 3 quality brands with a great reputation.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.

The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.

Efficiency, alongside a top-quality customer service, will be your priorities.

Key activities will include:

• Processing Aftersales bookings via face to face, telephone and internet contact.
• Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
• Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
• Presenting and upselling approved products and services.
• Completing all related administration (invoicing, data inputting etc)

The management team have a strong preference towards those who have direct experience in the main dealer Service Advisor role, accompanied by motor vehicle knowledge and good IT competencies.  

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