Position Summary
The Principal Solutions Engineer is a Hospitality and Aven Hospitality product functionality expert who can partner with Sales and Account Management (SAM) teams to sell to new customers by building a viable value product proposition. As Principal Solution Engineer, you will combine deep technical aptitude with strong business acumen to create high quality engagement opportunities for prospective and existing customers. Solutions Engineers own the product activities required throughout the sales cycle from creating highly engaging presentations, value‑based demos, defining customer business requirements to developing & running POCs through deal execution. They define complex solutions to deliver on customer business requirements, customize product presentations to assist SAM teams, act as coach and mentor to junior team members, and advocate for Aven Hospitality products and services in the industry through attendance at industry events and thought leadership.
Key Responsibilities
- Participates in the review and response of proactive sales opportunities and RFPs
- Understands and interprets customer business needs and drivers
- Maps the capabilities of our Product and Platform to create a solution that meets customer needs
- Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
- Engages from requirement gathering phase through implementation with continuous involvement as required
- Collaborates with Solution Architects on efforts across development, infrastructure, and security
- Assists with onboarding and mentoring of Solution Engineers
- Facilitates the intake process for customer‑initiated enhancement requests
- Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise above and beyond our Customer Care Team and/or Account Management team
Key Knowledge and Skill Requirements
- Experience working with Sales/Account Management teams to build a competitive solution and value proposition
- Exceptional communications (written, verbal, presentation) and interpersonal skills
- Outstanding project/program management skills
- Ability to influence technical and business stakeholders through credibility, clarity, and trust
- Deep knowledge of the hospitality distribution landscape and the Aven product portfolio
- Ability to collaborate across global, cross‑functional teams to represent the customer voice with Product and Engineering
- Willing and able to travel occasionally (up to 25%)
Qualifications / Experience
- 5+years of sales engineering, solutions consulting, or implementation consulting experience
- Bachelor’s degree in Technology, Engineering or Hospitality Management desirable
- 5+years Experience in Hospitality/Distribution industry
- Experience with project management or implementing complex or enterprise‑level projects
- Experience with SaaS software technology
- Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO27001, GDPR, data residency, and access controls
Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 hours of Volunteer Time Off (VTO)
- Comprehensive medical, dental and wellness program
- 12 weeks paid parental leave
- Flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Fun and engaging employee development events
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