Operations Manager

The Opportunity

Gentrack is hiring an Operations Manager to support the Product Development team’s operational function. The role oversees key activities across product development and custom client projects, reporting progress and driving decision‑making with leadership to ensure the team is set up for future success.

This role will support the Head of Operations in managing Operations for the Chief Technology Officer and Chief of Products and their respective portfolios. Responsibilities include:

• Embedding across core product teams, identifying improvement opportunities, and problem‑solving with leadership to set the pathway forward.
• Overseeing and program‑managing key streams of work related to the g2 platform and product development programs, reporting progress to stakeholders.
• Supporting resource management and budget oversight for Product Development, including timesheet governance for cross‑functional charges.
• Reviewing and revising internal processes, documenting them for consistent implementation and new employee onboarding.
• Acting as a conduit between Development, Product, Delivery Engineering, and cross‑functional teams such as marketing and sales.
• Aligning on objectives of program delivery, ensuring scope, quality, resources, budget, and timeline are met.

Specifics

• Own oversight of key streams of work for Product Development priorities, coordinating with stream leads and reporting on progress.
• Proactively identify areas of improvement and problem‑solve to drive high‑impact solutions.
• Create, track, and share operational reporting across the Product Development function to drive alignment across the broader team and with executive leaders.
• Ensure efficiency on Product Development costs, including budget oversight and governance across inter‑team charges through timesheet data.
• Lead and collaborate to design, build, and roll out business‑wide operational processes.
• Communicate progress, performance, and key milestones to key stakeholders and the executive team.
• Support updates on g2 program work and OKR deliverables, presenting these to the business as required.
• Provide program reporting for varied stakeholders across the business.
• Support decision making to coordinate and prioritize resources across projects.

What we’re looking for

• Minimum of 5 years operations or program management experience in a fast‑paced environment and proven experience in a similar role.
• Jira Discovery and Project experience.
• Exceptional stakeholder management skills with the ability to influence and achieve positive outcomes from different personalities.
• Strong communication and presentation skills, including ability to create visual reporting such as dashboards and progress summaries.
• Commercial mindset, understanding business outcomes to evaluate priorities and drive decision‑making.
• Understanding of product development practices and/or industry experience in the utility sector is highly valued.
• An open‑minded, consultative approach with the ability to give and receive constructive feedback.

What we offer in return

• Personal growth – in leadership, commercial acumen, and technical excellence.
• Career path in a global, high‑growth organization.
• A vibrant culture full of people passionate about transformation and making a difference, with a one‑team collaborative ethos.
• A competitive reward package that truly rewards top talent.
• A chance to make a true impact on society and the planet.

Gentrack wants to work with the best people, no matter their background. If you are passionate about learning new things and keen to join the mission, you will fit right in.

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