Night Emergency Call Handler — Calm, Lifesaving Support

Appello is looking for an Emergency Call Handler in Norwich to provide reassurance and assistance to vulnerable clients during distressing situations. This role offers a competitive salary of £24,224.20 per annum and requires working 4 nights per week from 22:00 to 06:00, along with a robust training program.

The ideal candidate will have customer service experience, be empathetic, and possess the ability to communicate effectively under pressure. This rewarding role also offers hybrid work options and various staff perks, supporting both employee well-being and professional growth.

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