Staff Experience, Health and Wellbeing Manager
Are you a passionate and experienced leader who believes that caring for our people is fundamental to delivering outstanding patient care?
We are seeking a Staff Experience, Health and Wellbeing Manager to lead our Trust-wide approach to staff experience, engagement and wellbeing. This is a key leadership role within our People Services team, responsible for shaping and delivering programmes that bring the NHS People Promise to life ensuring our people feel supported, valued and able to thrive at work.
Why this role matters
In our Trust, the wellbeing and experience of our staff directly shapes the care we provide. By creating a positive, inclusive and supportive culture, you will enable our teams to deliver the highest quality, compassionate care to the people we serve.
- Interviews are scheduled to take place on 21st July 2026 (STC)
Main duties of the job
What you’ll do
- Lead and deliver a comprehensive staff experience and wellbeing programme aligned to the Trusts strategy and the NHS People Promise
- Provide strong, visible leadership and line management to a multidisciplinary team, fostering high performance and accountability
- Use insight from staff feedback (including the NHS Staff Survey) to drive meaningful improvement
- Work in partnership with senior leaders, clinical teams and system partners to influence organisational culture
- Ensure value for money, quality and impact across all wellbeing and engagement initiatives
What we’re looking for
- A skilled and credible leader with strong management and organisational capability
- Experience of leading complex programmes in staff experience, engagement or wellbeing in a large organisation (ideally NHS or health/social care)
- The ability to translate insight into action and deliver measurable improvement
- A collaborative influencer who can build relationships across all levels
- A commitment to inclusion, psychological safety and continuous improvement
What we offer
- The opportunity to make a significant difference to both staff experience and patient care outcomes
- A supportive, values‑led leadership environment
- Flexible working options and a strong commitment to wellbeing
- The chance to shape how the NHS People Promise is delivered locally
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
The Staff Experience,Health and Wellbeing Manager will be responsible for promoting a culture that aligns to the NHS People Promise within the organisation through the planning, development, coordination and delivery of a range of staff experience and health and wellbeing interventions aligned to the Trust’s strategic aims and complying with contractual and legislative requirements as necessary.
Working as part of the People Services Department, and in collaboration with key leaders across the organisation, the post holder will contribute to the delivery of our People Strategy. Managing the provision of the staff experience, health and wellbeing offer and support colleagues to be the best they can to deliver a quality service for the people we support.
The post holder will be responsible for the operational management of the Staff Experience, Health and Wellbeing team and work in collaboration with the wider leadership team.
The post holder will be responsible for the delivery and evaluation of a comprehensive and high quality staff experience, health and wellbeing programme and future priorities through the planning and implementation of initiatives.
The post holder will provide support and expert advice to the People Business Partners in the areas of engagement, staff experience and staff health and wellbeing.
Key areas of responsibility will include:-
1. Develop and implement the Trust wide staff experience and staff health and wellbeing plan on an annual basis, including the delivery and review of the annual NHS Staff Survey.
2. Monitor and proactively manage the allocated budgets, working within agreed budgets and ensuring value for money is achieved and waste is reduced.
3. Manage the complete staff experience cycle implementation of the NHS Staff Survey, analysis and communications, implementation of interventions to enhance staff experience and staff health and wellbeing and evaluation mechanism.
4. Maintain the Staff Experience and Staff Health and Wellbeing programme including contract and project management.
5. Line Management of staff within the Staff Experience, Health and Wellbeing Team.
6. Lead the staff experience and staff health and wellbeing element of the Trust Induction process for all newly appointed staff.
7. To act as a first point of contact and gather evidence of delivery of wellbeing programmes for regulatory inspections and audits e.g. CQC or production of Board reports.
8. To lead the development, maintenance and review of all staff experience and health and wellbeing policies and procedures.
9. To undertake ad hoc work to ensure the Trust continuously improve our processes and maximise on opportunities related to enhanced staff experience and staff health and wellbeing.
10. Represent the Trust on external and system professional groups and committees.
11. Ensure quality, health and safety and inclusion practices are upheld in all programme activities.
12. Manage the Occupational Health Service Level Agreement (SLA), ensuring value for money whilst maintaining the highest possible quality of service.
14. Oversee the Trusts Reasonable Adjustments programme.
Key relationships
- Occupational Health
- Staff experience and staff health and wellbeing partners and contract providers
- Health and Safety
- Equality, Diversity and Inclusion
- Finance Team
- Higher and Further Education Institutes
- People Services Team
- Senior Managers and Service Directors
- Heads of Professions and subject matter experts
- Devon IC&S and Staff Experience and Health and Wellbeing leads in partner organisations
For full details of the skills and competencies required for this role please see attached job description.
Person Specification
Experience
- NHS People Plan
- NHS Staff Survey
- Extensive knowledge of staff experience and health and wellbeing, preferably in a complex organisation.
- Knowledge of partnership working with Trade Unions and Staff bodies
- Experience in an NHS setting or equivalent
- Experience in developing programmes in staff experience and health and wellbeing in either the NHS or equivalent setting
- Experience of managing staff
- Ability to develop written reports
- Ability to work with a range of multi-disciplinary staff at all levels
- Ability to negotiate, persuade and influence
- Ability to work collaboratively
- Ability to manage conflict
- Ability to build and sustain relationships in difficult situations
- Presentation skills including delivery of training to groups of staff
- IT competent
- Ability to interpret information and translate into agreed action
- Ability to think imaginatively in strategic terms
- An ability to devise, commission, deliver and evaluate staff experience and health and wellbeing programmes
- Ability to manage, prioritise and deliver a diverse and complex workload
- Managing discrete elements of work independently
Qualifications
- Educated to degree level or equivalent knowledge or expertise gained
- Postgraduate qualification in a relevant field to masters level or equivalent
- Evidence of continuous personal and professional development
- Leadership, coaching or mentoring qualification
As. Director of Culture, Development and Wellbeing
£57,528 to £64,750 a year pro rata (30 hours per week)
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