Receptionist

Job Description As a Receptionist, you will help keep daily operations running smoothly by handling calls, managing bookings and maintaining accurate records. Working closely with teams onsite, you will contribute to a collaborative environment and act as a reliable point of contact for a range of queries. This role offers the opportunity to use your initiative, adapt to different situations and build strong working relationships. You will also support health and safety practices, ensuring everyone on site is informed and cared for Key Responsibilities Deliver a warm, professional front of house experience across reception areas Welcome visitors, contractors and staff, ensuring a smooth arrival process Manage visitor sign in, badges and access requirements in line with procedures Handle calls, messages and enquiries in a timely and helpful way Provide clear directions and general information to visitors and colleagues Book and coordinate meeting rooms, ensuring they are set up and ready for use Maintain accurate records, logs and contact lists to support operations Support site processes such as deliveries, audits and visitor documentation Build positive relationships with onsite teams and client stakeholders Promote safe working practices and follow health and safety guidance Professional and Personal Competencies/Qualifications Strong customer service skills with a welcoming and approachable manner Confident communication skills, both written and spoken Good organisation and time management, with attention to detail Ability to work independently and as part of a supportive team Comfortable using Microsoft Office tools such as Word, Excel and Outlook Flexible and adaptable approach in a busy environment Awareness of health and safety practices in the workplace Positive attitude with a proactive and helpful mindset Good standard of general education and communication ability Ability to build relationships and respond to a variety of enquiries The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….