Vice President, Client Operations Manager
Location: Manchester, UK
Job Overview
A senior leader responsible for overseeing client processing operations within the Conventional Trust team, ensuring adherence to service standards, regulatory requirements, and strategic objectives.
Responsibilities
- Lead and manage teams responsible for client processing operations, ensuring adherence to service standards and regulatory requirements.
- Develop and implement process improvements to enhance operational efficiency using data-driven insights and innovative solutions.
- Collaborate with cross‑functional teams to resolve complex client issues and provide effective solutions.
- Monitor and assess performance to align with strategic objectives and client expectations.
- Drive strategic initiatives that contribute to the overall business strategy.
- Develop staff to maximize individual contributions, professional growth, and effective team collaboration.
- Foster a culture of continuous learning and development within the team.
- Achieve team goals and manage talent effectively.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field (preferred).
- Experience in Corporate Trust or Conventional Trust and Operations management.
- Continuous improvement mindset.
- Technical knowledge of Agile Methodology and Six Sigma (preferred).
- Effective communication and collaboration skills across diverse teams.
- Experience in implementing Digital Tools.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Benefits include flexible global resources and tools for personal and professional life, focus on health, personal resilience, and financial goals, generous paid leaves, and paid volunteer time.
Equal Employment Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer. We welcome applicants from underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans.
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