Helpdesk Team Leader — Hybrid + Flexible Hours

Softcat plc. in Manchester is seeking a Helpdesk Team Leader to oversee a team of support specialists in a Pod-based model. You will manage the workload, ensure service quality, and drive performance improvements while balancing hands-on technical support with operational oversight.

The ideal candidate will have strong leadership skills, a background in Microsoft technologies, and a commitment to delivering excellent customer service. The position offers a hybrid working model with opportunities for flexible hours.

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