Customer Experience Lead: Service Excellence & Resolution

CHS Group is seeking an experienced Customer Experience Manager in Tewkesbury to lead our Customer Service Centre and Customer Resolution teams. Your role focuses on cultivating a high-performing culture centered on delivering exceptional customer service, efficiently handling inquiries, feedback, and complaints.

You will manage customer service operations and ensure compliance with relevant standards. The ideal candidate excels in leadership, is passionate about service improvement, and is skilled in motivating and developing teams.

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