Overview
The National Archives is seeking two engineers to join the Infrastructure team to build and run the infrastructure behind the UK’s digital record. This hands-on role supports platforms behind digital archiving and public services with focus on reliability, security and service recovery. You will join a well-established team that includes Senior Engineers and supports knowledge sharing as the team grows.
Role
- Build, support and improve infrastructure across cloud and on-prem environments
- Work across Azure, AWS, Microsoft 365 and core network and platform services
- Act as a 2nd/3rd line escalation point for incidents and problems
- Improve service reliability, performance and recovery
- Contribute to change, delivery and continuous improvement
What matters here
- Infrastructure that supports long-term access and trust, not just short-term uptime
- A strong focus on service resilience and recovery
- A team environment where knowledge sharing and learning is expected
- Space to develop capability over time as the team grows
Who this might suit
- An engineer ready to step into a broader, more complex environment
- Someone who wants to learn from experienced engineers and build depth over time
- Someone moving from reactive support into more ownership and improvement work
- Someone motivated by working on services that matter beyond the organisation
Contract and working arrangements
- Full-time post with consideration for part-time/flexible working and job share, taking account of operational needs
- Hybrid working: combination of onsite and home working; regular travel to Kew site required (minimum 60% of work time)
- During 1-year probation: onsite presence encouraged and advantageous (minimum 4 days in the office during probation)
- Shared Saturday rota (approximately one Saturday duty per month) paid as overtime
Security and nationality
- SC clearance/willingness to obtain SC clearance required
- Must have been resident in the UK for at least the past three years
- We are unable to offer sponsorship for this role
Application process
As part of your application, you will be asked to provide a summary of your relevant work history and respond to a scenario-based question. Your work history can include formal roles in IT or infrastructure, self-taught experience, training courses or certificates, and transferable experience. Both elements will be assessed against the essential criteria below. Interviews will be held on-site on Thursday 30th and Friday 31st July. AI may be used to support applications, but all content must be truthful and from your own experience. Plagiarism policies apply.
Job Description and Responsibilities
The main purpose is to build, configure and administer the core physical and virtual infrastructure that underpins production services, supporting cloud services, business systems, telecommunications and network infrastructure. This role works with business and digital teams to deliver services, meet service-level agreements, and drive continual service improvement. It provides second- or third-line support for incidents, problems and changes, and supports the department’s Senior IT Infrastructure Engineers.
- Apply technical skills across cloud services (Azure and AWS), Microsoft 365, desktop services, operating systems, LAN/WAN, VoIP, storage, backup, licensing and Wi-Fi
- Undertake incident analysis and resolution with detailed ticketing, guided by incident management procedures
- Collaborate with suppliers to ensure service delivery to agreed standards
- Implement changes following approved processes and change control
- Monitor systems to identify and remedy performance issues
- Maintain information security across systems and design security controls
- Create and maintain documentation to required standards
- Undertake other duties as required by IT Infrastructure Services Lead
Planning, Collaboration and Continuity
- Identify and progress technical improvement opportunities; support non-functional requirements and continual service improvement
- Develop and maintain business continuity plans
- Coordinate workload and timelines to meet business needs
- Plan availability for scheduled releases
Requirements
Essential criteria
- Hands-on experience building, configuring, administering, supporting and developing infrastructure solutions in a complex enterprise environment
- Proven track record delivering infrastructure services and projects on time and within budget using structured methodologies
- Familiarity with Microsoft technologies (On-premises and cloud): Windows OS, Active Directory, Group Policy, Configuration Manager, Entra ID and Intune
- Good knowledge of information security processes and government security policy; experience implementing security controls (IPS, firewall, proxy, monitoring) to mitigate threats
- Critical thinking, problem-solving and ability to troubleshoot logically and independently
- Awareness of scripting tools to support deployment and management of infrastructure components
- Excellent verbal and written communication; ability to document clearly for technical and non-technical audiences
Desirable criteria
- Professional qualifications (e.g., Microsoft Certification, CCNA, ITIL)
- Experience of cloud migration projects (e.g., migrations to Microsoft 365, Azure or AWS)
Benefits
Generous benefits package including pension, onsite gym, on-site cafe discounts and opportunities for training and development. Annual leave entitlement of 22 days (rising to 25 after the first year, up to 30 days after six years) plus 10.5 public holidays. Note: childcare vouchers may not be available for moves to The National Archives from another employer.
Other information
Reasonable adjustments available; accessibility and support information can be requested. If you need changes to be made for your application, contact careers@nationalarchives.gov.uk. Candidates must pass security checks. Nationality requirements apply as described in the Civil Service guidelines. This vacancy is open to eligible groups and supports diversity and equal opportunities. For more information, visit the Civil Service Careers website.
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