Overview
Salary: £60,000 – 70,000 per year
Requirements
- Experience working within Service Desk or IT Service Management environments.
- Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
- Strong scripting and automation skills using PowerShell, Python, or similar technologies.
- Ability to analyse operational processes and translate them into scalable technical solutions.
- Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
- Strong communication and stakeholder engagement skills.
- A proactive mindset with excellent attention to detail and a passion for continuous improvement.
- Desirable: ITIL Foundation or relevant automation certifications.
- Desirable: Experience with additional automation platforms such as UiPath or Automation Anywhere.
- Desirable: Knowledge of API integrations, databases, and cloud-based services.
- Desirable: Exposure to change management and process improvement initiatives.
- Desirable: Microsoft certifications including AZ-900, MS-900, or AZ-104.
Responsibilities
- Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
- Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
- Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
- Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
- Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
- Maintain clear and structured documentation for workflows, automation architecture, and version control.
- Support wider process improvement and IT transformation initiatives across the business.
- Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.
Technologies
- API
- Azure
- Cloud
- Support
- ITIL
- ITSM
- Microsoft 365
- Network
- PowerShell
- Python
- RPA
- UiPath
- Office 365
- DevOps
What we offer
We are a leading London-based technology and managed services provider hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation. We are transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and a fully in-house delivery model. We offer a hybrid working setup in London, a salary of £60,000–£70,000 plus bonus, and an excellent benefits package including private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, and mental health support. You will join a collaborative engineering culture with strong internal progression opportunities, working in a modern technical environment that supports high-performance connectivity and managed services. We invest heavily in technology, automation, learning, development, and employee wellbeing, and we are recognised for our growth, culture, and technical excellence.
Last updated 26 week of 2026
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