Advertised salary is pro rata’d
Please go to ageuk.org.uk/cymru/dyfed/about-us/work-for-us/ for more information on how to apply
Role Overview
To be a key part in the delivery of the preventative service for older people and people with physical disabilities within the county of Carmarthenshire. Age Cymru Dyfed have successfully been appointed to run the service across the five geographical Carmarthenshire County Council Hub areas. The objective of this service is to deliver preventative and solution-based community support to older people and people with physical disabilities, enabling them to improve and/ or maintain their health and wellbeing and also build their resilience through social integration and strong community relationships.
As part of the Information and Advice Team you will map the support mechanisms within your area, and through community outreach provide a trusted face and point of contact for people to access information on the support available. Networking with organisations that provide support in the areas will be important to gain knowledge of the relevant Information.
Key Responsibilities
- Provide Information covering a range of topics including (but not exclusively); Local Activities; Housing, Social Care and local services.
- Document and keep up to date directories of activities available in your designated area ensure that you network effectively with other organisations to obtain this information.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- To provide and maintain statistical information and case records in line with data protection regulations.
- To work as part of a team with other advice staff and volunteers.
- To provide outreach surgeries where older people can drop in and obtain information on the support available to meet their needs.
- To attend local community meetings and promote the service.
- To make home / outreach visits as necessary.
- To listen to the concerns and issues experienced by clients in order that you can provide effective and holistic support solutions and contribute to the design of service provision.
- Age Cymru Dyfed has a team of trained Information & Advice officers throughout the three Counties.
- This role will provide both short term and long term support for people living within Carmarthenshire.
- The service provision will be adaptable and could either be face-to-face in the home/office, and/or telephone to meet the needs of the individual.
Person Specification
- Recent advice or delivery of information work experience
- The ability to listen to client needs and develop support solutions for people.
- Networking experience within the third sector and locally.
- Knowledge and Skills
- An ordered approach to the delivery of information and advice and a willingness to work within agreed procedures.
- An understanding of clients with potentially complex health issues
- Effective communication skills
- Ability to prioritise own work, meet deadlines and manage a caseload
- Ability to use IT packages including Outlook, Word & Excel
- Ability to give and receive feedback objectively and sensitively
- Ability to work as part of a team including paid staff and volunteers
- A commitment to uphold policies of equality and diversity
- Other
- Satisfactory Enhanced DBS check and personal references
- Current full UK driving license and full use of a car for work purposes
- Ability to communicate in Welsh is an advantage.
- Awareness that our clients are at the heart of everything we do
Age Cymru Dyfed – Additional Benefits
- 31 days annual leave FTE inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
- Employer contribution to Government Nest Pension Scheme
- Employment Assistance Programme – a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:
- Free 24-hour confidential helpline to assist with Health and Wellbeing, including support with:
- Stress and Anxiety
- Counselling
- Family Issues
- Bereavement
- Financial Wellbeing
- Childcare Support
- Relationship Advice
- Legal Information
- Medical Information
- Tenancy and Housing Concerns
- Alcohol and Drug Issues
- Consumer Issues
- 24-hour access to Virtual GP Service for employees and their family
- Access to a range of discounts via the “Blue Light Card“ Scheme
- Eyecare Voucher Scheme
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