Customer Service Specialist

Job Specifics

• Reference No:CD432
• Location: Glasgow City Centre
• Hours: Full Time (40 hours per week- 7am – 10pm. 5 days worked over Monday – Sunday must be fully flexible)
• Salary: £26,436.80
• Closing Date: Friday 17th July 2026
• Why should you apply for this role: Strong company reputation

Job Overview

Fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service have a fantastic opportunity for inbound customer service specialist.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.

They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Main Duties & Responsibilities

Key Tasks

• The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.
• You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

Employer Expectations

Skills/Knowledge/Experience etc

• Proven experience in a Contact Centre environment
• Experience on train operating company would be preferred but is not essential
• Proven experience of working in a high-quality measured role
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal
• Proven ability to pay close attention to detail
• Proven ability to use initiative as well as work as part of a team
• Proven ability to be able to consistently meet set targets
• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail
• Ability to work to tight deadlines
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Qualifications/Tickets/Licences Required

• Computer literacy is essential including MS Word, Excel and E-mail.

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