Title: Product Manager – Field Service / Facilities Management
Department: Product
Reports to: Head of Product
UK based role — hybrid working. Please note: visa sponsorship is not available for this position.
The Role
We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences.
This is a discovery‑led, UX‑focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile.
You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.
What You’ll Work On
- Reactive job workflows
- Scheduling & dispatch
- Field engineer mobile journeys
- Data, reporting & insights
- Vertical‑specific FM workflows
What You’ll Do
- Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).
- Map real operational journeys from job creation through to invoicing and compliance.
- Identify friction, inefficiencies, and user pain points.
- Build strong problem statements backed by real evidence.
- Conduct customer calls, field visits, and usage observation.
2. Shape Product Strategy & Roadmap Inputs
- Translate discovery into clear themes, opportunities, and roadmap ideas.
- Prioritise work based on value, impact, and feasibility.
- Partner with senior product leaders on scope and sequencing.
- Clearly communicate intent to engineering, UX, and commercial teams.
3. Work Closely With UX
- Collaborate tightly with UX to design simple, human‑centred workflows.
- Test prototypes with customers before build.
- Maintain consistency across mobile and web experiences.
4. Write Clear Product Requirements
- Produce structured problem statements and solution briefs.
- Define workflow logic, edge cases, rules, and data interactions.
- Provide unambiguous requirements engineering can build from.
- Support BAs in breaking complex workflows into build‑ready detail.
5. Support Delivery (Without Project Managing)
- Review builds to ensure workflow intent is met.
- Support QA with acceptance criteria and test scenarios.
- Validate features against real user needs.
- Support customer adoption of new workflows.
- Track adoption, drop‑off points, and friction.
- Use product data to refine workflows and outcomes.
- Iterate based on feedback and operational metrics.
- Ensure features deliver measurable value for office teams and engineers.
What You Bring
Must‑Have (Non‑Negotiable)
- Experience in Facility Management, Construction Tech, or Field Service Management products.
- Strong understanding of FM workflows, including:
- Reactive & planned maintenance
- SLAs & compliance
- Ability to turn messy real‑world workflows into structured product logic.
- Confidence working directly with customers, engineers, and operations teams.
Product Skills
- 3+ years’ experience as a Product Manager in B2B SaaS.
- Strong discovery and problem‑solving skills.
- Excellent workflow mapping and systems thinking.
- Comfortable working closely with UX and Engineering.
- Clear, structured written communication (PRDs, specs, briefs).
- Able to manage multiple stakeholders effectively.
Nice to Have
- Experience with CAFM, CMMS, or FSM platforms.
- Exposure to scheduling or optimisation problems.
- Familiarity with API‑driven integrations.
- Understanding of operational analytics and reporting.
- Experience designing or shaping mobile app workflows.
Why This Role Matters
Joblogic is evolving from a traditional FSM tool into a workflow‑intelligent, vertical‑focused platform.
This role ensures we build products that:
- Reflect real FM operations
- Reduce manual work and training time
- Simplify life for engineers and planners
- Deliver real operational value
Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.
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