Customer Adviser
Salary: £15,281 – £16,815
About the Role
Join a team that has earned Best Regional Building Society recognition for nine consecutive years. In a face‑to‑face customer‑focused environment, you will engage customers daily, listening to understand their financial needs and goals.
Daily duties include:
- Opening and setting up tills at the start of the day
- Making customer appointments
- Processing customer transactions at the counter
- Assisting with the opening of savings accounts
- Cashing up and closing at the end of the day
Hours: 21 hours per week, Monday, Tuesday and Friday 9am – 5pm, plus Saturdays on a rota basis (typically until 12pm).
Key Responsibilities
- Deliver an outstanding customer experience, building relationships with customers.
- Work closely with branch colleagues to support the needs of the Society.
- Participate in a 12‑week tailored training programme and ongoing development conversations.
Qualifications
- Excellent people skills with the ability to build relationships.
- Strong listening skills and an ability to empathise.
- A natural team player who enjoys collaborating with colleagues.
- A desire to learn and develop new skills in financial services.
Benefits
- Competitive annual salary based on above‑market pay scales.
- Financial corporate bonus scheme (on target 5%, up to a maximum 10%).
- Pension scheme (up to 9% employer contribution).
- Annual performance‑related pay reviews.
- Colleague mortgage scheme.
- Electric car salary sacrifice scheme.
- Life assurance (4× salary) and income protection.
- Access to our financial advisers and a range of high‑street and online discounts.
- A 21‑hour weekly contract.
- 25 days’ annual leave plus bank holidays (rises to 30 days pro‑rata with length of service).
- Option to buy and sell up to 5 days’ holiday.
- Above statutory family leave entitlement – 3 months full pay, 3 months half pay, regardless of gender or route to parenthood.
- Health and wellbeing support: health cash plan through Medicash scheme, employee assistance programme, free onsite gym at our Cobalt head office and discounted gyms.
- Two paid volunteering days each year.
- Cycle to work scheme.
About Us
Newcastle Building Society is a member‑owned mutual dedicated to reflecting diverse communities and ensuring every colleague feels valued, respected and celebrated. We aim to provide work‑life balance, growth opportunities and a supportive environment where you can develop a rewarding career.
Recruitment Support
We are committed to making the recruitment process accessible. If you need support or adjustments, contact your recruiter at sarah.smith@newcastle.co.uk.
We are an inclusive employer and encourage applications from candidates of all backgrounds.
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