Estates Compliance Officer

Job description Job Title – Estate’s Compliance OfficerLocation – PortadownSalary – £30,000Job Purpose:Support and work within the Property Services and Housing Teams in making an effective contribution to the delivery of Property/Housing Management which includes void management, tenancy management, estate management and tenancy engagement.Job Activities Develop effective working relationships with colleagues, partners and key stakeholders to support the delivery of customer and neighbourhood focused services.To represent the views / interests of both the Association and tenants at Inter Agency Meetings with the SCNI, PSNI, NIHE, Council and other external agencies.To carry out change of tenancy inspections, issue necessary works and ensure works are completed in line with the Association’s Policies and Procedures and corporate target timesAssist the Head of Housing to develop bespoke neighbourhood Action Plans.To proactively seek to capture and respond to customer feedback and profiling information through a range of methods.Promote, encourage and support customer involvement and engagement in neighbourhoods.Build and maintain a full knowledge of support services available for customers.To carry out Tenancy Audits to ensure the efficient management of the Association’s housing stockTo deal efficiently and effectively with any complaint received to ensure that a quality service is provided to all tenantsTo identify and take appropriate action on potential cases of ASB in line with the Association’s Policies and Procedures to ensure neighbourhood sustainability.To take responsibility for Estate Management of Schemes, liaising closely with the Maintenance Department to ensure all identified issues are resolved efficiently and satisfactorilyMonitor and report on performance KPIs for Grounds Maintenance, Cleaning and other service contracts and liaise with Contractors to ensure defects are resolved within contractual timeframesTo receive maintenance requests from tenants, staff, and joint management partners, and issue appropriate works orders to appointed contractorsTo conduct regular Property Inspections and ensure all conditions of Tenancy are being adhered to and take appropriate action as necessaryTo adhere to the Tenants Charter to provide an efficient, effective and professional service to all of the Association’s tenantsTo encourage, increase and facilitate all levels of Tenant Engagement within the Association’s housing stockTo be compliant with the Association’s Policies and ProceduresTo ensure that the provision of services is compliant with Data Protection RegulationConsult with tenants throughout the project cycle for Planned Maintenance Programmes and ECM WorksComplete Quality Assurance / Tenant Satisfaction surveys on repair orders.To embrace and participate in own personal development initiatives, identify training opportunities, in order to increase skills and knowledge and ensure that objectives and performance targets are achieved.To undertake any other tasks and duties within the scope and grade of the post as directed by line/management. Essential Criteria 5 GCSE’s grade C or aboveMinimum of 1 year’s experience in a housing/property management role Experience in tenancy managementIT LiterateExcellent interpersonal skillsFull UK driving licence…