UX Researcher(Senior and Lead)

About the job At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Plan and deliver user research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows) Lead user research planning define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit. Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service Actively contribute to the user research community across government Person specification Experience in delivering user research in an AGILE project environment Strong understanding of the GDS Service Manual Benefits Alongside your salary of £47,766, Intellectual Property Office contributes £13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. A flexible working scheme with excellent development opportunities25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. Family friendly policies that support modern working families and individuals with caring responsibilities Eligibility for special and office-wide bonus payments The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities Free car parking is available on site at our Newport office On-site shop, restaurant and coffee shop at our Newport office For more information about whats on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) ….