Senior Customer Success Manager / Senior Account

Senior Customer Success Manager | Hospitality SaaS | Competitive Salary + Bonus Are you a customer success professional who thrives in fast-paced environments, genuinely loves the hospitality industry, and knows how to turn complex enterprise relationships into long-term partnerships? Their technology is trusted by hotels, restaurants, pubs, and institutional catering providers across the world and they’re growing fast. This is a business where Customer Success isn’t a support function; The Role As Senior Customer Success Manager, you’ll own a portfolio of high-value enterprise accounts and become a trusted advisor to some of the biggest names in hospitality. Day to day you’ll be: Managing enterprise account plans to drive retention and ARR growth Monitoring health and usage data to get ahead of risk and prevent churn What You’ll Bring 3+ years in Customer Success within a SaaS environment Experience working in or with the hospitality sector restaurants, hotels, bars, or pubs Confidence managing complex, multi-stakeholder enterprise accounts Strong commercial instinct you understand ARR, retention, and expansion The ability to use data to tell a story, challenge assumptions, and guide decisions Spanish or French language skills are a bonus, but not essential Why This Role? xkybehq Work with globally recognised hospitality brands every day your restaurant and hotel experience will be genuinely valued, not just ticked off a list Competitive base salary with an achievable, well-structured bonus scheme Real career progression in a scaling business where CS has a seat at the table A multicultural, agile team with an employee-focused culture that walks the talk We are proud to work with clients who share our values of equality and diversity in our industry…