First Choice are currently recruiting a Switch Board Operator on behalf of the South Eastern Health and Social Care Trust, to work at their Ulster Hospital Dundonald Site.
This is a full time role, initially required for 3 months, with the possibility of extension.
Hours of work for this position will be based on a weekly Monday – Sunday rota, shift patterns will be:
8am – 4pm
2pm – 10pm
Pay rate:
£12.75 Per Hour M – F
£17.22 Per Hour Saturday
£21.55 Per Hour Sunday
The successful candidate must demonstrate full flexibility to work weekdays, weekends, and rotational shifts. They should possess excellent communication and resilience skills, with the ability to manage a high volume of incoming calls in a fast-paced environment, including responding calmly and professionally to callers experiencing distress.
Main duties:
Manage a high-volume multi-line switchboard, accurately routing internal and external calls across multiple hospital and community healthcare sites.
Provide a professional first point of contact for patients, visitors, staff, and external agencies, delivering excellent customer service at all times.
Respond promptly to emergency and priority calls, following established escalation procedures to support critical incidents.
Operate telecommunications systems, paging equipment, and emergency bleep services to ensure timely communication across clinical and non-clinical departments.
Maintain confidentiality and handle sensitive information in accordance with NHS information governance and data protection policies.
What We Need From You
At least 1 years relevant experience in a similar role.
Ability to work unsupervised and under own initiative
What We Will Offer You
Weekly pay
Paid annual leave
Inclusion into our company pension scheme
The Next Steps
Contact Jonny Bill on
Email your CV to
Apply via link
First Choice is an equal opportunities employer
Skills:Switchboard Call Center
WHJS1_NI
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