About the Company
Us Imparta is a global leader in performance improvement for Sales, CX and Leadership. Imparta’s 25 years of research and experience with leading global organisations allows it to deliver:
- The skills to win: Imparta’s modern, research-based methodology equips sellers to make sense of each situation, choose the right response, and deliver results based on 180+ best practice skill modules.
- Embedded at scale: Imparta’s expert designers, consultants and trainers help you assess, develop, coach, and continuously improve sales capabilities at scale, globally, in local language.
- Powered by agentic AI: i-Coach® AI is an agentic solution that delivers proactive and personalised assessment, learning, coaching and task support for every user, integrated into your AI infrastructure.
Together, these elements allow organisations to assess, develop, coach, practice, and continuously improve sales capabilities at global scale, while tracking results and adjusting as the team and markets evolve. They can be used to plug gaps in sales enablement, or to build an entire enablement solution.
About the Role
Reporting to the Global Head of Client Value. The role of the Account Growth Client Director is to own the commercial relationship across assigned client accounts, with full accountability for revenue target, renewals and account growth. The Account Growth Client Director will build strategic relationships with client stakeholders, understand their business priorities, identify where Imparta can help them achieve their objectives, and convert visible client value into renewal confidence, expansion and long-term partnership.
Responsibilities
- Own assigned client accounts with full accountability for revenue target, renewals, retention, account growth and commercial outcomes.
- Build and maintain strategic relationships with senior client stakeholders, economic buyers and executive sponsors.
- Create and maintain clear account plans, stakeholder maps, renewal plans and expansion opportunity maps for each assigned account.
- Identify, qualify and progress expansion opportunities by connecting client priorities to relevant Imparta solutions, products and services.
- Own renewal readiness, surfacing risks early and aligning internal stakeholders around a clear renewal plan.
- Partner with Sales Performance Consultants to ensure adoption insight, learner impact, stakeholder feedback and value evidence are used to support renewals and growth.
- Collaborate with New Business Client Directors, Sales Performance Cons, PMs, and leadership to maintain delivery confidence, manage commercial risk and provide one joined-up client experience.
- Maintain accurate records, forecasts, next steps and account health commentary so performance, pipeline and renewal risk are visible and actionable.
- Lead commercial conversations, proposals, renewal strategy, negotiation and contracting activity while protecting margin, quality and long-term client value.
Success Measures
- Revenue target achieved or exceeded across assigned accounts.
- Renewals secured on time, with risks identified early and managed through clear action plans.
- Expansion pipeline created, progressed and converted in line with account growth plans.
- Account plans utilising Imparta tools incl. stakeholder and value maps, forecasts and Salesforce records are accurate, current and action-oriented.
- Client value is visible, evidenced and actively used to support renewal confidence and expansion conversations.
Required Skills
- Strong client-facing commercial background in B2B sales, account management, customer success or consulting.
- A proven track record of owning revenue targets, renewals and account growth across complex client relationships.
- Experience engaging senior client stakeholders and building trusted advisor relationships.
- Comfortable working across internal teams to connect commercial opportunity, delivery quality, client value and growth.
Preferred Skills
- Commercially confident, structured and proactive in managing opportunities, risks and client conversations.
- Clear, credible and concise communicator in writing, conversation and formal client presentations.
- Organised and disciplined, with strong follow-through, accurate records and consistent stakeholder updates.
- Maintains strong Salesforce discipline, keeping opportunities, forecasts, next steps and account health commentary accurate, current and action-oriented.
- Curious about client priorities and able to translate insight into practical commercial action.
- Collaborative and accountable, able to work across teams without losing ownership of commercial outcomes.
Compensation
UK: £75,000–£80,000 + commission (OTE circa £120,000)
US: $100,000–$110,000 + commission, healthcare post probation (OTE circa $170,000)
This role is open to candidates based in either the UK or the US. Compensation and benefits vary by location.
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