Job Title: Partner Portal Support Specialist
Job Mode: Contract
Job Location: Reading, UK
Rate: 18-20 GBP/Hour
Are you passionate about delivering exceptional customer and partner experiences? We are looking for a Partner Portal Support Specialist to join a dynamic global team.
WHAT THE ROLE OFFERS
- Be a brand ambassador for client to partners.
- First line of support and effective triage for incoming partner requests and troubleshooting
- Partner Portal Administration
- Partner Onboarding and provisioning
- Trial and Demo order processing
- Case management
Key Responsibilities:
✔️ Serve as the first point of contact for partner portal support inquiries
✔️ Manage partner onboarding, provisioning, and profile enablement
✔️ Support login credential setup and troubleshooting
✔️ Process trial and demo requests to help partners showcase products successfully
✔️ Coordinate with cross-functional teams to ensure timely resolution of requests
✔️ Manage support cases and maintain service level commitments
✔️ Contribute to operational excellence through adherence to processes and best practices
What We’re Looking For:
Bachelor’s degree in Business, Communications, Technology, or a related field
Strong communication and problem-solving skills
Customer-focused mindset with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience with Salesforce, SAP, and/or ServiceNow is preferred
Eagerness to learn and grow in a collaborative environment
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