• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise.
• Understands customer’s vision and how ServiceNow supports customer’s digital transformation journey
• Translates business objectives to outcomes into a customer roadmap
• Creates and manages technical governance processes
• Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints
• Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability
• Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB)
Proven experience as a ServiceNow Architect
• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)
• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)
• Strong customer service and excellent verbal/written communication
• Hands-on experience in ServiceNow development & integrations
• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)
• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle
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