At Patrick Mavros, our clients are at the heart of everything we do. We are seeking a highly organised, analytical and customer-focused individual to join our team as a Customer Service & Logistics Executive.
This is a varied role supporting customer service, logistics, stock management and day-to-day retail operations. The successful candidate will work closely with multiple departments, helping to ensure exceptional customer experiences while supporting the efficient flow of stock, orders and business operations. Above all, however, their primary objective will always be to deliver outstanding, second-to-none service to our clients, ensuring every interaction reflects the values and standards of the Patrick Mavros brand.
To be considered, candidates must merge their cover letter and resume into a single PDF document and upload it to the Resume slot. Applications submitted without a cover letter will not be reviewed.
What We’re Looking For
The ideal candidate understands that operational excellence and exceptional customer service go hand in hand. They will be equally comfortable assisting a client, solving a problem, analysing data, managing stock or improving a process.
Most importantly, we are looking for someone who shares our belief that customer service is not simply part of the job – it is the foundation of everything we do. We seek an individual who instinctively puts the client first, takes pride in exceeding expectations, and understands that every detail matters.
If you are passionate about delivering a truly world-class customer experience and are excited by the opportunity to contribute to a growing luxury brand, we would love to hear from you.
Essential Skills & Experience
- Previous luxury retail experience is essential.
- Previous customer service experience is essential, with a proven passion for delivering exceptional service.
- Previous retail experience is essential.
- A natural ability to build relationships and create memorable customer experiences.
- Highly analytical, organised and detail-oriented.
- Excellent IT skills, with confidence in learning and working across multiple systems and platforms.
- Advanced proficiency in Microsoft Excel and strong knowledge of Google Workspace (Sheets, Docs, Drive, etc.).
- Strong problem-solving abilities and the capacity to manage multiple priorities effectively.
- Excellent written and verbal communication skills.
- A positive, proactive and adaptable attitude, with the ability to integrate seamlessly into our established long-term team.
- A genuine desire to go above and beyond for both clients and colleagues.
Desirable Experience
- Previous experience or exposure to merchandising, stock control, inventory management or logistics.
- Experience within e-commerce, fulfilment or order processing environments.
- Experience working with high-net-worth individuals and discerning luxury clientele.
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