Inside Sales Executive
Location: Hybrid – 4 days in our fantastic Wilmslow Office!
Salary: £28k with Uncapped Commission and Quarterly bonus
About Citation Grou
pCitation Group is one of the UK’s leading providers of compliance, advisory, and business support services, helping over 110,000 businesses manage key areas including HR & Employment Law, Health & Safety, Fire Safety, ISO Certification, Cyber Security, Electrical Compliance, and eLearning solutions
.Over the past 30 years, Citation Group has grown into a market-leading organisation through a combination of organic growth and strategic acquisitions. The Group has completed multiple acquisitions in recent years and is backed by leading global private equity investors KKR, Hg Capital, and HarbourVest, supporting continued expansion and innovatio
n.Citation Group’s mission is to help businesses remain compliant, protected, and productive by delivering expert advice, technology, training, and consultancy servic
es.The
RoleAs an Inside Sales Executive, you will work within a high-volume telesales environment, engaging exclusively with existing Citation Group clients over the ph
one.Your focus will be on identifying opportunities to upsell and cross-sell additional services from Citation Group’s portfolio. This is a phone-based, outbound sales role with a strong emphasis on conversation, objection handling, and closing deals rather than formal presentati
ons.You will be responsible for managing your own pipeline, working to targets, and maximising revenue from an established client b
ase.Key Responsibili
ties:Client Engagement (Telesales F
- ocus)Speak with existing Citation Group clients via outbound and inbound c
- alls.Identify business needs through structured sales conversat
- ions.Uncover opportunities for additional services and solut
ions.Relationship Bui
- ldingBuild rapport quickly over the phone and develop trusted client relations
- hips.Position Citation Group as a long-term partner for compliance and business sup
port.Solution Se
- llingMatch client needs to relevant Citation Group serv
- ices.Communicate value clearly and concisely in a phone-based environ
- ment.Focus on commercial outcomes rather than formal presentat
ions.Objection Handling & Cl
- osingHandle objections confidently and in real time during c
- alls.Close sales directly within the conversation where poss
- ible.Maximise conversion from each client interac
tion.Pipeline Manag
- ementManage all opportunities through CRM sys
- tems.Maintain accurate records of calls, outcomes, and forec
- asts.Prioritise high-value opportunities to drive perform
ance.Products & Ser
vicesYou will sell a range of compliance and business support solutions, inclu
- ding:HR & Employmen
- t LawHealth & S
- afetyFire S
- afetyElectrical Compl
- ianceISO Certific
- ationCyber Sec
- urityeLearning & Training Solu
tionsCandidate P
rofileWe are looking for someone
- with:Proven B2B telesales or phone-based sales exper
- ience.Strong ability to sell and close over the
- phone.Confident objection handling and negotiation s
- kills.Target-driven mindset with a strong desire to earn commi
- ssion.Ability to build rapport quickly without face-to-face intera
- ction.Experience using CRM sy
stems.What’s on
- OfferCompetitive basic salary plus uncapped commi
- ssion.33 days annual leave (including bank holi
- days).Birthday da
- y off.Health cash plan and wellbeing su
- pport.Ongoing training and develo
- pment.Clear progression opportun
- ities.High-performance, target-driven sales enviro
nment.Why Join Citation
Group?Citation Group offers the opportunity to join a fast-growing, well-established organisation with a large existing client base and a broad portfolio of compliance se
rvices.This is a pure telesales role focused on high-volume conversations, strong closing ability, and earning uncapped commission in a performance-driven environment. It is ideal for experienced sales professionals who thrive in phone-based selling and want to maximise earnings through activity and con
- version.A
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