Alarm Administrator

Alarm Administrator

Location: Cardiff (CF23 9BL)

Pay: £14 – £16 per hour

Job Type: Part-time / Full-time (flexible hours available)

We’re looking for a highly organised and detail-focused Administrator to support the smooth running of office operations and customer contract management within a busy fire & security environment.

This role can be adapted to suit the right person, including school-hour friendly schedules.

What you’ll be doing:

• Managing customer contracts and related paperwork
• Logging customer callouts and allocating to engineers
• Updating job reports on completion of works
• Scheduling monthly maintenance visits with clients and engineers
• Handling incoming emails and general enquiries
• Keeping staff holiday records up to date
• Scheduling vehicle MOTs and servicing
• Maintaining engineer training records
• Logging alarm activations
• Arranging returns with suppliers
• Reviewing and processing timesheets
• Providing general admin support to management
• Using Microsoft Word, Excel, and internal software (training provided)

What we’re looking for:

• Highly organised, punctual, and self-motivated
• Strong ability to prioritise workload
• Clear communication skills (written and verbal)
• Comfortable working independently and as part of a team
• Good attention to detail and structured approach to tasks
• Basic IT skills (Word, Excel, email systems)

Desirable:

• Previous experience in fire & security or alarm systems
• Administrative or customer service experience (1+ year)
• Driving licence preferred

What’s on offer:

• Flexible working hours (full-time or part-time)
• Supportive working environment
• Training provided for internal systems
• Company pension
• Free parking
• Company events

If you’re looking for a long-term role where you can develop your admin skills in a fast-paced but supportive environment, we’d love to hear from you.

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