Who are we?
Howden is a global insurance group with employee ownership at its heart. We’re experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we’ve focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
Management and handling of high and low value Renewable Energy property, liability and business interruption claims and other assigned Natural Resources, Power Generation, Mining and Liability claims, alongside day-to-day oversight of Claims team members, delivering a high-quality, efficient and client-focused claims service.
The role contributes to the delivery of the department’s operating plan, supporting the implementation of claims strategy, operational best practice and service standards. The role also supports senior leadership through technical input, client engagement and continuous improvement initiatives across people, process and technology.
What you’ll do
Delivery, planning and performance
- Deliver high-quality, commercially focused claims advice within your area of expertise.
- Contribute to delivery of the department’s operating plan and agreed business objectives.
- Support implementation of claims strategies, service standards and operating principles.
- Provide accurate and timely management information to support decision-making.
Technical claims handling and oversight
- Manage a portfolio of claims, including complex and high-value matters, through to resolution.
- Act as a referral point for the team on complex or sensitive claims issues.
- Guide claims strategy, including coverage interpretation, insurer engagement and resolution approach.
- Review and prepare claims documentation, ensuring accuracy and appropriate presentation to markets.
- Maintain oversight of claims progress, ensuring service levels and quality standards are met.
Client, market and stakeholder engagement
- Manage relationships with clients, brokers, insurers and other stakeholders.
- Communicate clearly and proactively, providing updates and resolving issues.
- Negotiate with insurers and markets to achieve the best possible client outcomes.
- Support client meetings, renewals and tenders where required.
Operational excellence and governance
- Ensure claims are handled in line with internal policies, procedures and regulatory requirements.
- Monitor workflows and ensure adherence to agreed processes and controls.
- Maintain accurate and up-to-date records across claims systems.
- Identify and support improvements to processes, data quality and efficiency.
Team leadership and development
- Manage and support the performance and development of direct reports.
- Provide coaching, technical guidance and oversight to team members.
- Review and sign off work to ensure consistency and quality.
- Contribute to recruitment and onboarding activity within the team.
Who we’re looking for
- Proven experience managing complex or high-value insurance claims within Lloyd’s, UK or international (re)insurance markets.
- Strong working knowledge of property, liability and business interruption claims, ideally within renewable energy or natural resources.
- Experience acting as a technical referral point or supporting the development of others.
- Demonstrated experience engaging with clients, brokers and insurers, including negotiating claim outcomes.
- Experience contributing to operational improvements, data quality or process enhancement initiatives.
- Good understanding of regulatory requirements and compliant claims handling practices.
- Experience supporting or leading team performance, coaching or supervision of others.
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity – there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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