Store Cluster Manager – Leading Coffee Brand
An exciting opportunity to join a leading coffee brand during a period of continued growth. This role is ideal for an experienced Store Manager ready to take the next step into multi-site management, or an established Cluster Manager looking to further develop their career within a fast-paced, customer-focused business.
The Role
As Store Cluster Manager, you will be responsible for the performance of a portfolio of stores, leading and developing high-performing teams while driving commercial results, operational excellence and exceptional customer service.
Key Responsibilities
- Lead, coach and support Store Managers and their teams to achieve business objectives and consistently high operational standards.
- Recruit, develop and retain talented colleagues through effective coaching, training and succession planning.
- Drive sales, profitability and productivity by effectively managing labour, stock, waste and operating costs.
- Analyse business performance and implement action plans to deliver KPIs and financial targets.
- Ensure every store delivers an outstanding customer experience through strong leadership and effective operational planning.
- Maintain the highest standards of food safety, health & safety, hygiene and legal compliance across all sites.
- Oversee stock control, inventory management and margin performance to maximise commercial opportunities.
- Conduct regular store visits, audits and performance reviews, providing hands-on support where needed.
- Foster a positive, engaged and accountable team culture by leading from the front.
- Ensure mandatory training is completed and compliance standards are achieved across all locations.
What We’re Looking For
- Previous management experience within a fast-paced retail, hospitality or food-to-go environment.
- A proven track record of leading, motivating and developing high-performing teams.
- Strong commercial awareness with experience managing KPIs, budgets and profitability.
- Excellent communication and organisational skills.
- A hands-on leadership style with the flexibility to support multiple locations.
- Good IT skills, including Microsoft Outlook, Excel and Word.
- A solid understanding of stock management, cost control and operational compliance.
This is a fantastic opportunity to join an ambitious and growing business where you’ll have the chance to make a real impact, develop your leadership skills and progress your career within a successful multi-site operation.
…