Customer Service Coordinator

Customer Service Coordinator

Woking

£25,184.25

Job Role

To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience

.Key Responsibiliti

• esRespond to customer enquiries via phone, email, and other communication channel
• s.Provide accurate information on products, services, and processe
• s.Resolve customer issues efficiently and escalate where necessar
• y.Maintain accurate customer records and process requests in line with company procedure
• s.Build positive customer relationships and support customer retentio
• n.Work collaboratively with colleagues to deliver excellent servic
• e.Meet individual and team performance target

s.Skills and Experie

• nceExcellent verbal and written communication skil
• ls.Strong organisational and problem-solving abiliti
• es.Good attention to detail and ability to manage multiple tas
• ks.Competent IT skills, including Microsoft Offi
• ce.Previous customer service or administrative experien
• ce.Friendly, professional, and customer-focus
• ed.Positive team player with a proactive approa
• ch.Resilient, adaptable, and able to remain calm under pressu

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