Housing Officer – South West (home based in Bristol area) – 12m fixed term
37.5 hours per week
£33 – 35k PA (+ business mileage)
Are you a compassionate, professional, resilient, and adaptable individual with experience in housing management and supporting tenants with complex needs?
Are you looking for a great work-life balance with a working pattern that suits your lifestyle?
The Role
We’re looking for an experienced Housing Officer to manage our South West patch of c. 105 tenants, covering Maternity Leave for a fixed 12 month term.
You will act as a key contact for tenants, their representatives and partner agencies, providing strong oversight of building safety, tenancy performance, and neighbourhood issues to improve tenant satisfaction and compliance.
Key Responsibilities
- Support tenants to sustain tenancies, addressing concerns promptly and managing reaches when necessary
- Manage lettings and voids, ensuring homes are allocated appropriately and efficiently
- Work with tenants to maximise income, access benefits, and maintain financial sustainability
- Ensure buildings are safe and compliant with landlord obligations and fire safety regulations
- Build positive relationships with care teams, local authorities, and other stakeholders
- Delivering tenant engagement or service improvement initiatives
- Maintain accurate records and contribute to performance monitoring and service improvement
You need to:
- Be experienced in housing management, tenancy sustainment, and ASB resolution
- Be skilled in building trust with vulnerable adults and managing complex needs (learning disabilities, autism, mental health, etc.)
- Be knowledgeable of regulatory requirements for specialist supported housing, landlord and tenant responsibilities, housing legislation, and safeguarding processes
- Be confident handling challenging situations, prioritising workload, and working independently
- Be IT literate and comfortable using case management systems
- Have a full UK driving licence with access to a vehicle and be able to travel to schemes regularly
- ·Have flexibility to meet operational needs and attend training, including monthly visits to Head Office in Salford.
Why Join Us?
This is your opportunity to make a tangible difference in people’s lives, working in a supportive, collaborative team environment. You’ll have the autonomy to make meaningful decisions while contributing to a high-quality housing services.
In return we offer
- £33-35k per annum
- Salary sacrifice pension scheme with a 4% employer contribution
- Subsidised private healthcare
- Life assurance (x3 salary)
- Membership of a health cash plan which contributes to day-to-day medical costs
- Private GP
- Employee discount scheme including retail, hospitality and gym membership
- 25 days holiday
- Flexible working
If this sounds like you we would love to hear from you. Please submit your CV together with a supporting statement outlining your suitability for the role.
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