Job description:
Job Title: Office & Operations Manager (The Chief Organiser!)
Location: Loughborough, Leicestershire (Showroom Based)
Salary: £33,000 – £37,000 (Dependent on experience)
Job Type: Full-time
About Us
We are a premier Kitchen, Bathroom, and Bedroom (KBB) specialist based in the heart of Loughborough. We pride ourselves on delivering stunning designs and flawless installations for our clients. We are a passionate, fast-paced team, and we are now looking for a master of organisation to become the operational backbone of our business.
The Role
If you love variety, thrive on order, and want a position where you can truly make an impact, this is it. As our Office & Operations Manager, you will wear many hats. You will be the bridge between our customers, our sales designers, our suppliers, and our installation teams.
This is a showroom-based role where you will be the welcoming face for incoming clients, while simultaneously keeping our back-of-house operations running seamlessly.
Key Responsibilities
The Diary Master: Take full control of our fitters’ diaries, scheduling installations, handling variations, and ensuring projects stay on track.
CRM & Logistics: Efficiently book all “goods in” into our CRM system, tracking components and liaising daily with suppliers regarding deliveries and lead times.
Financial & Admin Accuracy: Meticulously check supplier order confirmations against quotes, input supplier invoices, and transfer financial data smoothly over to Xero.
Bookkeeping & VAT: Take charge of day-to-day IT bookkeeping processes, structuring financial data accurately to help process VAT returns.
Showroom & Sales Support: Meet and greet customers walking into the showroom with a warm, professional manner, and provide vital administrative support to our Sales Design team.
About You
We aren’t just looking for an administrator; we are looking for a Chief Organiser. To excel in this role, you should have:
Exceptional Organisational Skills: You love a tidy diary, clear logistics, and bulletproof processes.
Software Savvy: Proficient with Xero (or similar accounting software) and a strong understanding of bookkeeping/VAT setups. Highly fluent in standard Microsoft Office packages.
KBB Industry Experience (Desirable): Direct experience with Smart Systems KBB Connect is a massive advantage, though training can be provided for an otherwise perfect operations specialist.
Great People Skills: A brilliant communicator who is equally comfortable negotiating with suppliers, supporting colleagues, and welcoming high-end clientele into the showroom.
Resilience & Drive: You welcome a fast-paced environment and love the challenge of spinning multiple plates at once.
What We Offer
A competitive salary of £33,000 – £37,000 based on experience.
A beautiful, modern showroom working environment.
The autonomy to truly own the operational side of a growing business.
A supportive, friendly team who values your hard work.
How to Apply
If you are ready to take on a rewarding challenge and keep our business moving forward, we want to hear from you! Please send your CV and a brief cover letter explaining why you are the ultimate “Chief Organiser”.
Job Types: Permanent, Full-time
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Please declare your VAT returns experience
Education:
- Certificate of Higher Education (required)
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