Senior Tenant Liaison Officer (CLO)
Location: Wythenshawe
Salary: £32,000 + £3,000 Car Allowance
Job Type: Permanent
About the Compan
yOur client is one of the UK’s largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK’s transition to low-carbon living
.Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshaw
e.The R
oleAs the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projec
ts.This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confide
nce.Key Responsibil
- itiesAct as the main point of contact for residents before, during, and after w
- orks.Provide clear communication and regular project upd
- ates.Identify vulnerable residents and ensure appropriate support is in p
- lace.Arrange and coordinate access appointm
- ents.Complete resident inductions and property condition sur
- veys.Organise and attend resident consultation and community engagement ev
- ents.Maintain accurate resident records in line with GDPR requirem
- ents.Work closely with site management, subcontractors, and clients to resolve issues quickly and profession
- ally.Support social value initiatives and community engagement activi
- ties.Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfac
tion.Requir
- ementsPrevious experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is esse
- ntial.Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment pro
- jects.Excellent communication, interpersonal, and customer service s
- kills.Strong organisational and problem-solving abil
- ities.Understanding of health & safety within a construction enviro
- nment.Basic knowledge of GDPR and data prote
ction.Full UK Driving L
icence.De
sirableSSSTS qualifi
cation.First Aid qualifi
cation.Experience working with housing associations or within the social housing
sector.Experience delivering retrofit, decarbonisation, or energy efficiency prog
rammes.A
- bout YouFriendly, approachable, and emp
- athetic.Confident dealing with residents from all back
- grounds.Proactive and able to work using your own ini
- tiative.Well organised with excellent attention to
- detail.Reliable and able to meet de
- adlines.Comfortable working independently whilst supporting the wider si
te team
.Package£32,000 bas
ic salary£3,000 Car
AllowancePermanent
position…