Business Development Manager

Business Development Manager – Construction, Property Services & Infrastructure

Job Summary

• Responsible for developing and growing a regional portfolio of business opportunities across construction, property services, infrastructure, facilities management and public sector markets.
• Lead the identification, development, retention, and expansion of client relationships, supporting sustainable business growth through strategic account management, opportunity development, bid support and stakeholder engagement.
• Work closely with operational, commercial, bid, finance, marketing, and delivery teams to secure profitable contracts, maintain key client relationships and strengthen market presence.

Key Responsibilities

• Business Development & Growth
• Develop and maintain a qualified pipeline of opportunities aligned with business growth objectives.
• Identify and pursue new business opportunities across public and private sector markets.
• Deliver pipeline, forecasting, and order intake targets.
• Support long-term growth strategies through proactive market engagement and opportunity identification.
• Develop and implement account growth plans to increase market share and contract value.
• Client & Account Management
• Build and maintain strong relationships with key stakeholders, decision-makers and influencers.
• Develop multi-level client relationships across operational, commercial, procurement and asset management functions.
• Lead client engagement activities to support retention, growth and contract renewals.
• Conduct regular account reviews and identify opportunities for service enhancement and expansion.
• Ensure high levels of client satisfaction through proactive communication and issue resolution.
• Opportunity Development & Pre-Construction
• Lead opportunity capture activities from early engagement through to contract award.
• Work closely with operational and commercial teams to shape winning solutions.
• Support the development of project strategies, delivery methodologies, risk assessments and value propositions.
• Identify and prioritise opportunities based on strategic fit, probability of success and commercial return.
• Coordinate internal resources to maximise bid success rates.
• Bid & Proposal Support
• Contribute to pre-qualification questionnaires (PQQs), invitations to tender (ITTs), presentations and client interviews.
• Develop high-quality bid content, case studies, win themes and client-focused proposals.
• Support bid planning and submission activities to ensure compliance and quality.
• Collaborate with subject matter experts to develop compelling and competitive submissions.
• Commercial Management
• Support pricing strategies and commercial negotiations.
• Maintain awareness of contract mechanisms, performance measures, service level agreements and commercial risks.
• Assist in the development of commercially sustainable solutions.
• Support contract growth through the identification of variation and additional service opportunities.
• Market Intelligence & Reporting
• Maintain accurate records within CRM systems and business development databases.
• Track opportunities, contacts, meetings, forecasts and conversion rates.
• Monitor market trends, procurement pipelines, competitor activity, frameworks and policy developments.
• Produce regular reports on pipeline performance, risks, opportunities and business development activities.
• Identify emerging sectors and strategic growth opportunities.
• Collaboration & Leadership
• Work collaboratively across operational, commercial, finance, bid, marketing and support functions.
• Promote a customer-focused culture across the business.
• Support marketing initiatives, networking events, industry forums and client engagement activities.
• Act as an ambassador for the organisation, maintaining professionalism and integrity at all times.

Qualifications & Experience

Essential

• Proven experience in business development, account management, partnership development or client relationship management.
• Experience within construction, infrastructure, property services, facilities management, housing, utilities or related sectors.
• Demonstrable track record of winning, retaining and growing contracts.
• Strong commercial awareness and understanding of contract delivery models.
• Experience supporting tender, bid and pre-construction activities.
• Full UK driving licence and willingness to travel regionally.

Desirable

• Knowledge of public sector procurement processes and frameworks.
• Experience within housing, repairs and maintenance, compliance, retrofit, decarbonisation, infrastructure or facilities management sectors.
• Familiarity with CRM systems such as Salesforce, HubSpot, Dynamics or equivalent.
• Understanding of social value, sustainability and Net Zero initiatives.

Skills & Knowledge

• Excellent business development and client relationship management skills.
• Strong negotiation and influencing capability.
• Commercially aware with an understanding of pricing, risk and contract performance.
• Strong presentation, networking and communication skills.
• Ability to develop strategic account plans and growth strategies.
• Strong organisational and pipeline management capability.
• Experience managing multiple opportunities simultaneously.
• Proficient in Microsoft Office and CRM platforms.
• Ability to build relationships at all levels of an organisation.

Personal Attributes

• Results-driven and motivated by achieving growth targets.
• Strong communicator with excellent interpersonal skills.
• Commercially focused and customer-oriented.
• Self-motivated and proactive.
• Strategic thinker with a solution-focused mindset.
• Professional, credible and confident when engaging senior stakeholders.
• Adaptable and able to manage changing priorities.
• Collaborative team player with strong relationship-building skills.
• Committed to continuous improvement and business success.

What the Role Offers

• Opportunity to drive strategic growth within a dynamic and expanding business.
• Exposure to major clients, frameworks and long-term programmes.
• Professional development and career progression opportunities.
• Flexible and hybrid working arrangements.
• Competitive salary, bonus structure and benefits package.

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