Rapiscan is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, and high-security facilities. Our solutions support the fight against terrorism, smuggling, illegal immigration, and trade fraud through innovative X-ray technologies and best-in-class imaging performance.
Role Overview
We are seeking a Bulgarian-speaking Field Service Engineer to ensure the optimal performance of Rapiscan systems across Bulgaria. This role requires strong diagnostic and troubleshooting capabilities, the ability to work independently, and a proactive approach to customer service. This is a field-based position involving extensive travel (up to 100%, both domestic and international).
Key Responsibilities
• Perform installation, maintenance, and servicing of Rapiscan systems as directed
• Ensure all service activities meet contractual response times and reporting standards
• Communicate effectively with customers during preventative and corrective maintenance visits
• Coordinate with internal teams to ensure timely delivery of parts and materials
• Maintain field service tools, test equipment, and documentation
• Provide accurate and timely reporting via Oracle and mobile systems
• Support and collaborate with other Field Service Engineers when required
• Adhere to company safety standards and operational procedures
• Manage service documentation in line with company policies
• Remain on-call and utilise company-provided tools (laptop, phone) as needed
Requirements
• Fluency in Bulgarian (essential), with good English communication skills
• Minimum 5 years of experience supporting complex technical equipment in a service environment
• Degree in Electronic Engineering, Electrical Engineering, or related technical discipline (or equivalent experience)
• Strong knowledge of electronic, mechanical, and digital systems
• Experience with networking, software/firmware, and database systems
• Ability to manage both technical and administrative responsibilities effectively
• Proficiency in Microsoft Office; experience with ERP systems (e.g., D365) preferred
• Self-sufficient, with strong problem-solving and decision-making skills
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