Warehouse Operations Manager

Role Overview

We are seeking a highly driven and experienced Warehouse Operations Manager to lead a fast-paced, high-volume warehouse operation supporting over 30 production lines and the global distribution of our products. This role is responsible for ensuring inventory accuracy, maintaining efficient material flow, developing high-performing teams, and driving continuous improvement within a demanding manufacturing environment.

Key Responsibilities

Warehouse Operations Management

• Oversee daily warehouse activities including goods-in, storage, picking, packing, and dispatch.
• Ensure uninterrupted supply of raw materials and packaging to support continuous production across multiple lines.
• Manage outbound logistics to achieve on-time customer deliveries.
• Optimise warehouse layout, storage capacity, and operational workflows.
• Maintain high standards of housekeeping, organisation, and stock accessibility.

Inventory Control & Stock Accuracy

• Maintain accurate inventory records for raw materials, components, and finished goods.
• Implement and manage cycle-counting and stock audit processes.
• Investigate and resolve stock discrepancies and root causes.
• Ensure full product traceability, including batch and lot control, shelf-life management, and regulatory compliance.
• Collaborate closely with Production and Planning teams to ensure material availability.

Leadership & People Management

• Lead, coach, and develop a team of 40+ warehouse personnel, including supervisors and team leaders.
• Establish clear objectives, performance expectations, and accountability.
• Conduct regular one-to-one meetings, performance reviews, and development planning.
• Foster a high-performing, engaged, and accountable team culture.
• Support recruitment, onboarding, talent development, and succession planning.

Continuous Improvement

• Promote a culture of continuous improvement across warehouse operations.
• Identify and implement initiatives to improve efficiency, productivity, and cost performance.
• Apply Lean Manufacturing and Six Sigma principles to eliminate waste and standardise processes.
• Monitor and report operational KPIs to drive performance improvements.
• Lead cross-functional improvement projects across the warehouse and wider supply chain.

Health, Safety & Compliance

• Ensure full compliance with health and safety regulations and company policies.
• Promote and maintain a zero-harm safety culture.
• Conduct risk assessments and implement safe systems of work.
• Ensure adherence to manufacturing and regulatory requirements.
• Maintain audit readiness for internal and external inspections.

Systems & Process Management

• Manage and optimise Warehouse Management Systems (WMS) and ERP platforms.
• Ensure accuracy of operational data and reporting.
• Develop and maintain standard operating procedures (SOPs).
• Utilise data analysis and reporting to support operational decision-making.

Cross-Functional Collaboration

• Work closely with Production, Planning, Procurement, Quality, and Logistics teams.
• Align warehouse operations with production schedules and customer demand.
• Support new product introductions and production scale-up activities.
• Provide regular updates and performance reports to senior leadership.

Performance & KPI Management

• Own and monitor key warehouse performance indicators including inventory accuracy, OTIF delivery performance, productivity, stock loss and labour efficiency.
• Deliver against departmental budgets and cost targets.
• Provide regular performance reports and actionable insights.

Skills & Experience

• Proven experience in a Warehouse Manager or Operations Manager role within manufacturing.
• Strong background in inventory control and stock accuracy management.
• Experience leading teams of 30–50+ employees.
• Experience in fast-paced, high-volume, multi-SKU operations.
• Knowledge of Lean and Six Sigma methodologies.
• Experience using WMS and ERP systems.
• Excellent organisational, analytical, and communication skills.

Personal Attributes

• Results-driven and hands-on leader.
• Highly organised with strong attention to detail.
• Confident decision-maker in fast-paced environments.
• Proactive with a continuous improvement mindset.
• Resilient and adaptable under pressure.

What Success Looks Like

• Near 100% inventory accuracy.
• No production line stoppages due to material shortages.
• Consistently achieving on-time global shipments.
• A highly engaged and high-performing warehouse team.
• Measurable improvements in productivity and efficiency.
• A safe, compliant and efficient warehouse operation.

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