Company Description Hector Finch Lighting is a specialist lighting company known for high-quality, design-led products and attentive customer service. The team collaborates closely with clients, designers, and contractors to provide tailored lighting solutions for a variety of residential and commercial projects. The company values craftsmanship, reliability, and clear communication throughout the sales and delivery process. Working at Hector Finch Lighting offers the opportunity to contribute to a growing business where attention to detail and professionalism are highly regarded.
Role Description The Sales Administrator is a full-time, on-site role based in Leominster, supporting the sales team and ensuring smooth day-to-day operations. This role involves processing customer orders, preparing quotations, updating customer records, and managing sales documentation and correspondence. The Sales Administrator responds to customer inquiries, coordinates with internal teams on stock availability and delivery timelines, and follows up on pending orders. Daily tasks include handling phone and email communication, maintaining accurate data in the CRM or order management system, and providing administrative assistance to sales staff and management. The role requires a strong focus on accuracy, service quality, and timely completion of all administrative and customer-facing activities.
Qualifications
- Strong customer service skills with a focus on responsiveness, professionalism, and problem-solving.
- Excellent communication skills, including clear written and verbal communication with customers and colleagues.
- Experience with order processing, quotations, and managing sales documentation or CRM systems.
- Background in sales support or administrative assistance within a commercial environment.
- High level of organization, attention to detail, and ability to manage multiple tasks and deadlines.
- Proficiency in standard office software (e.g., email, spreadsheets, word processing) and comfort learning new systems.
- Ability to work collaboratively on-site in Leominster and build positive relationships across teams.
- Prior experience in lighting, design or a related industry is beneficial but not essential.
- A positive can do attitude and sense of humour will be useful assets in this fast paced environment
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