Workforce Operations Manager

Company: Fuse
Apply for the Workforce Operations Manager
Location: London
Job Description:

About the Role

This role sits at the heart of business operations, supporting the seamless experience of permanent employees, fixed-term staff and freelancers from onboarding through to offboarding.

Working closely with managers, Finance, People teams and Operations, you’ll ensure processes run smoothly, systems are accurate, and key resourcing activity is well organised and clearly tracked.

Key Responsibilities

  • Coordinate onboarding and contract administration for freelancers and fixed-term employees, ensuring a smooth joiner experience
  • Manage the full contract lifecycle, including extensions, amendments, invoicing and offboarding
  • Maintain operational trackers and reporting across joiners, movers and leavers
  • Partner with Finance, People and Operations on hiring approvals and resource planning
  • Support internal resource allocation and workforce planning activity
  • Enhance reporting and dashboards to provide insights and improve processes
  • Support engagement initiatives and reporting across the agency

About Fuse

Fuse is a leading global sport and entertainment marketing agency, set up to disrupt the sponsorship landscape through an integrated, data-led approach. Since launching in 2008, we’ve grown into a world-class agency working with major brands including PepsiCo, Google, Vodafone, Nissan and Jaguar Land Rover.

We help clients drive growth through strategy, sponsorship, creative, rights consultancy, events and measurement. With 120 people in London and a global footprint across 16 offices, we’re proud of our award-winning work and the strength of our partnerships.

At Omnicom Media Group, we’re committed to building an inclusive environment where everyone can thrive and bring their full selves to work.

Posted: July 1st, 2026