We are looking for a confident, hands-on Front Office Manager to lead our reception team and ensure every guest receives a professional, friendly and efficient service from arrival to departure.
This is a busy operational role for someone who enjoys being visible, supporting their team and taking ownership of the guest experience and wider hotel standards.
The role
You will be responsible for the smooth day-to-day running of the front office operation, including:
- Leading, supporting and developing the reception team
- Overseeing check-ins, check-outs, room allocations, payments and guest requests
- Handling complaints professionally and finding practical solutions
- Planning rotas and ensuring the department is appropriately staffed
- Supporting the team during busy periods and covering front desk shifts when required
- Monitoring arrivals, departures, occupancy and daily operational priorities
- Inspecting guest rooms, public areas and hotel facilities to maintain high standards
- Working closely with housekeeping, maintenance and the wider hotel team
- Ensuring accurate handovers, reports, banking and guest records
- Supporting upselling opportunities and protecting hotel revenue
- Maintaining health, safety, security and company standards
- Deputising for the line manager when required
About you
You will be organised, approachable and confident leading a team in a fast-paced hotel environment.
You will ideally have:
- Previous experience in hotel reception, front office or guest services
- Previous supervisory or management experience
- Experience working within a Marriott-branded hotel
- Strong communication and guest service skills
- Confidence handling complaints and challenging situations
- Good attention to detail and commercial awareness
- Experience using hotel booking and front office systems
- A positive, practical and hands-on approach
- The ability to motivate, coach and support others
You must be flexible to work on a rota basis, including early mornings, evenings, weekends and bank holidays, and have the right to work in the UK.
Ready to lead from the front and make every guest’s stay count? We would love to hear from you.
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