Product Support Specialist Coffee and Vending Machine Manufacturer Office based
Location: Birmingham, Wolverhampton, Walsall, West Bromwich, Kidderminster, Stourbridge, Telford, Worcester, Coventry, Redditch, Cannock, Stafford, Solihull, Lichfield. Package: £33,000 – £37,000 Basic, Company van, plus other Company Benefits.
The Company
Our client is a market-leading manufacturer of vending and HoReCa (Hotel, Restaurant, Café) equipment with a strong presence across the UK, Ireland, and Europe based in the Wolverhampton area. Known for innovation, quality, and exceptional after-sales support, they are now seeking a Midlands-based Product Support Specialist to join their UK Technical Team. This is a fantastic opportunity to join a stable and forward-thinking business that values customer service and technical excellence.
The Role
As a Product Support Specialist, you will be responsible for delivering expert field-based technical support to key accounts across the UK and Ireland, ensuring a high level of customer satisfaction. Youll be the technical go-to person for installations, troubleshooting, on-site repairs, training, and technical advice.
This role involves some travel across the UK with occasional overnight stays (approx. 2 per month)
Key responsibilities include:
- Providing onsite technical support and fault resolution for vending and HoReCa equipment.
- Delivering technical training to clients engineers and operators.
- Representing the business professionally to build customer trust and satisfaction.
- Supporting trade shows, exhibitions, and training courses.
- Collaborating with the Technical Manager and wider team to meet UK support objectives.
- Logging and reporting technical issues and contributing to internal knowledge databases.
The Person
Were looking for a hands-on, customer-focused engineer with excellent problem-solving abilities and strong communication skills.
This role would suit an engineer with experience in coffee who is looking for a Monday to Friday office based role.
Essential Experience:
- Proven experience in fault finding and repair of vending, coffee, or similar electro-mechanical equipment.
- Experience working in a customer-facing, field-based role.
- Strong mechanical and electrical knowledge.
Desirable Skills:
- Experience delivering technical training.
- Familiarity with Salesforce or similar CRM/help desk systems.
- Knowledge of health & safety regulations around technical equipment.
TPBN1_UKTJ
…