Administration Supervisor Mortgages (our Ref AL1410)
Leicester outskirts (with travel between other UK locations)
Salary up to £35,000 dep on exp + benefits and up to £4k bonus pa
My client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK.They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to Supervise the Administration teams across 3 UK sites.
The purpose of the role:
To support the Administration Team Manager in the management of the mortgage & protection administration team to ensure the delivery of exceptional customer, develop experience standards, & minimise application to offer times.
Provide support, development & guidance to the team & motivate & drive the team so that individuals, the team & the business meet their SLAs
Maintain compliance & business standards to ensure effective management of key business risks & achievement of our regulatory responsibilities
Deputise for Administration team Manager when absent
Success in this role will be if you:
Set clear performance standards & monitor productivity & quality
Provide regular feedback, coaching, & support to improve accuracy & efficiency
Conduct engaging, challenging & motivational 1:1s with each team member
Champion a customer-first approach throughout the mortgage journey
Balance speed of service with regulatory accuracy and risk control
Embed a culture of accountability, professionalism, & customer focus within your team
Ensure strict adherence to GDPR and data security requirements
Skills & Experience Required:
Managing, developing, improving & leading a team with an influencing, motivating & engaging approach
Structuring & running effective team/1:1 meetings
Embracing new ideas
Identify priority areas for improvement
Communicating clearly in both verbal & written communication
Having strong attention to detail, & working in a methodical & thorough way
Effective time management, whilst prioritising & multi-tasking yours and others workload
Management of an administrative function preferably within financial services (Mortgages & Insurance)
Working with both internal & external stakeholders
Emotionally intelligent, able to read people well, manage their behaviours & provide appropriate support
Able to adapt, quickly & flexibly, to requirements
Resilient: Have or able to develop coping mechanisms to manage workloads and pressures – & be able & willing to ask for help when its needed
If this role is of interest, please apply with an up to date CV.We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.
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