Pensions Complaints Lead – Complex Case Oversight

Willis Towers Watson is looking for a Pensions Complaints Lead to oversee the management of customer complaints in their Redhill office. This hybrid role involves guiding operational teams in complaint handling while ensuring regulatory compliance and quality assurance in processes.

The ideal candidate will have proven experience in complaints management, particularly in financial services, and will be responsible for maintaining high standards in customer outcomes and driving continuous improvement initiatives.

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