Temporary Accommodation Officer (P01667)

Job Overview

Liaise with Housing Options officers to help individuals and families move to longer‑term accommodation. Work independently, collaborate with team members, and maintain a strong customer focus in all activities.

Responsibilities

• Liaise with Housing Options officers to facilitate transitions to longer‑term accommodation.
• Support and advise households, including those exhibiting challenging or aggressive behaviour.
• Prioritise tasks within a limited time frame, always placing the welfare of the customer first.
• Work independently while recognising the benefits of teamwork and partnership working.

Qualifications

• An interest in housing and social welfare issues.
• Commitment to helping people in difficult circumstances.
• Excellent customer service skills.
• Ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour.
• Confidence and capability to carry out a range of tasks within a limited time, prioritising the welfare of the customer.
• Strong independent worker with an understanding of team working and partnership working.
• Full driving licence and ability to use a car for frequent travel between sites.
• Clear communication skills with accurate spoken English.

Core Values

Collaborative, Open, Responsible, Excellent – guide everything we do.

Benefits

• Flexible working to support a good work‑life balance.
• Generous annual leave.
• Discount to council‑owned leisure facilities and other perks.
• Local Government Pension Scheme (defined benefits).

Contact Information

To discuss the role, please contact Dan Parsons, Temporary Accommodation Manager, by email at d.parsons4@welhat.gov.uk.

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