Location: Crawley or Green Park (Reading), travel required to Thales UK major sites
UK Facilities Management Support Manager
At Thales, our workplaces and infrastructure enable our people to deliver solutions that make the world safer, greener and more resilient. We’re looking for a proactive Facilities Management (FM) Support Manager to help drive the effective delivery of our Mitie Integrated Facilities Management (IFM) contract across key UK sites.
What You’ll Do
- Support the delivery and day‑to‑day management of the Mitie IFM contract across multiple UK sites.
- Act as a key interface between Thales, Mitie and subcontractors to ensure smooth, high‑quality service delivery.
- Monitor KPIs, SLAs and performance data, driving corrective actions and service improvements.
- Support operational plans, contract reviews, audits and site meetings, ensuring actions are tracked to completion.
- Oversee delivery of core FM services including maintenance, cleaning, security, waste and catering.
- Assist with budget tracking, invoice reviews and monthly reporting.
- Manage service escalations and support root‑cause analysis and preventative actions.
What You’ll Bring
- Experience in Facilities Management or Real Estate operations, ideally within an IFM or contract‑managed environment.
- Knowledge of Hard FM (maintenance, engineering, building fabric) and Soft FM (cleaning, catering, waste, reception).
- Understanding of manned guarding and site security operations.
- Experience supporting contract performance, KPIs and SLAs.
- Strong stakeholder engagement skills across clients, suppliers and internal teams.
- Ability to analyse performance data and identify improvement opportunities.
- Knowledge of procurement, budgeting and FM financial processes.
- Strong organisational, communication and problem‑solving skills.
- Proficiency in Microsoft Office and FM systems.
Your Future at Thales
This role offers strong development pathways within the Real Estate function and across the wider Thales UK business, with opportunities to grow into contract management, services or project management roles.
Benefits at Thales
- Performance related annual bonus programme
- Half day every Friday, usually finishing around 13:00
- 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)
- 24 hours volunteering paid for
- Private healthcare
- Pension scheme
- Life cover
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
Security Clearance Requirement
Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.
To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.
Please visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
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